Job Description
Strategic Customer Success Manager (Performance Marketing Expert) Remote in UK
Who are we looking for? We’re seeking a Customer Success Manager or Account Manager with extensive experience in performance marketing and Meta advertising, who is passionate about helping clients discover and promote their top products while utilizing and contributing to the development of our unique SaaS solution.
Where? Remotely in the UK
When? Immediately or upon mutual agreement
ABOUT THE ROLE
- Our Customer Success Managers work as associate partners to our e-commerce retailers and help them to make their businesses more profitable.
- By leveraging your Performance Marketing expertise , you will be responsible for the full customer cycle: from onboarding the client into our SaaS platform, to being their partner through strategies and success while providing analytical and business insight to elevate their ROI and revenue.
- We work with medium- and large enterprise clients across the UK and EU regions.
- In this role, you can learn more about the e-commerce business, strategize with clients, get data insights and translate them into action points, create case studies, and learn more about running a unique startup which builds the future in e-commerce.
ABOUT YOU
- Hands-on experience in running Google and Meta Ads (or you already are an expert).
- You already have a minimum of 3 years of experience as an Account or Customer Success Manager within the Performance Marketing environment.
- Business acumen and data analytics come second nature to you.
- The company culture is important for you. You want to be surrounded by friendly and smart people who work together.
WHAT IT'S LIKE TO WORK IN CSM TEAM
The EMEA CSM team has 9 people with two amazing and supportive leaders for UK&CEE and for MEAA. The team works together, inspires each other and always looks for ways to enjoy the time together. Work closely with experts like Shelly, Anupama and the rest of our superstars across the team and the company.
PERKS AND BENEFITS
- 33 days of holiday including bank holidays
- Education budget for your development
- WFH Subsidy (€150 once per quarter)
- Company and team events (online&offline)
…but we still believe the most important thing is the culture we create and live every day.
So, what's it like to work with us?
WE CARE ABOUT
AUTONOMY AND FLEXIBILITY – We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be accountable, self-driven and proactive.
LEARNING TOGETHER AND OUR GROWTH – we won't go far if we hide our findings or hoard our knowledge. It’s all about collaboration and discussions. We love feedback . We support each other, as well as our personal development and education based on our job needs.
OPENNESS – Questions? Assumptions? Feel free to ask & be prepared for honest answers.
YOUR HIRING JOURNEY WITH US:
- Online Introduction call with our Recruiter
- Meet your future leader (online or f2f)
- Discover more about the role by completing an activity and meet your buddy
- Show your skills during the presentation to all team leaders (3 people, online)
- Get the job offer
WHO WE ARE
Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 43rd online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch.
Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.
Do you like what you’ve seen? Apply now & let's learn more about each other!
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