Job Description
<p><strong>Strategy Assurance Analyst</strong><br><br><strong>Location:</strong> Chatham/Bradford/Petersfield<br><br><strong>Salary:</strong><br><br><strong>Closing Date:</strong> Friday 28 June 2024<br><br><strong>Strategy Assurance Analyst</strong><br><br><strong>Location:</strong> Bradford, Chatham or Petersfield<br><br><strong>Working Pattern:</strong> Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices<br><br><strong>Benefits:</strong> Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to give back<br><br>Dont hesitate to apply for a role even if you dont meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.<br><br><strong>You and Your Team:</strong><br><br>Reporting to the Strategy Assurance Lead in Customer Outcomes, this role will have a wide remit within Customer Operations.<br><br>The Strategy Assurance Analyst is responsible for monitoring, maintaining and developing Management Information, carrying out in-depth journey and strategy reviews, providing analytical insight, and ensuring best practice across the bank, with a focus on customer outcomes. The role requires individuals who are exceptional problem-solvers, tactical thinkers, organised, and highly skilled communicators.<br><br><strong>In your day-to-day role, as a</strong><strong>Strategy Assurance Analyst, you will:</strong><ul><li>Accountable to Customer Operations Senior Management & Director.</li><li>Thoroughly understand the Customer Operations strategy assurance reports and processes. Lead on the development and monitoring of the MI suite to deliver accurate assurance, gather observations, derive insights, and create measurable improvements to customer outcomes & business performance.</li><li>Understand the Customer Operations strategies & processes and review the strategies & processes to create measurable improvements to customer outcomes & business performance.</li><li>Collate results and outputs and present them to the business, providing a narrative from the data.</li><li>Challenge the status quo to ensure strategies, processes, and measures of success are optimal and aligned to customer and commercial requirements.</li><li>Identify, problem-solve, and address areas of risk or inefficiency.</li><li>Promote improvements to customer outcomes & experience and ensure that it is put at the core of everything that the team deliver.</li><li>Influence stakeholders through dynamic utilisation of presentations, applied research, and business reports.</li><li>Produce accurate, fit for purpose analytical work and insight.</li><li>Constructive team player and contributor who is confident to challenge when needed, while remaining visible, honest, and open to constructive feedback every day.</li><li>Actively raise risks via appropriate channels or management and seek solutions for said risks.</li><li>Support team development, mentoring Strategy Assurance Specialists.</li></ul><strong>What will make you stand out?</strong><ul><li>Attention to detail</li><li>Experience with SQL</li><li>Curious and analytically minded</li><li>Customer-centric solutions architect</li><li>Accountable, honest and transparent about mistakes</li><li>Dynamic approach to problem-solving</li><li>Strive for more, growth and development mindset</li><li>Resilient to challenges and stressful situations</li></ul><strong>The interview process:</strong><ul><li>Up to 30minute telephone call with a member of the Talent Acquisition team</li><li>Up to 30 mins with the hiring team - Technical interview</li><li>Final interview with the team - Competency based</li></ul>Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.<br><br>As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.<br><br><strong>Your working life: </strong>If you prefer to work part-time, well make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldnt hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.<br><br><strong>Why work for us?</strong><br><br>Back in 1880, our founder, JK Waddilove started to provide factory workers in Bradford, with essentials, when others wouldnt, like coal and clothing.<br><br>Times have changed since then, society has moved on, and our market and customer needs have evolved. What has not changed though, is our long-established desire to help put people on a path to a better everyday life.<br><br>Today we have stayed true to our purpose, just as weve always done, in our communities, for our customers, in an evolving and changing world.<br><br>Its why we are here, its how we will stay, and as Vanquis Banking Group, we can look to the future, and look back at our past with pride.<br><br>At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.<br><br>We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months service, you can join our Save as you Earn and Buy as you Earn schemes.<br><br>We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, well help you settle into your new role and are happy to talk to you about your career aspirations.<br><br><strong>Equal Opportunity Statement</strong><br><br>Here at Vanquis Banking Group, we embrace everyones unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age - your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, its our people that help us to fulfil the reason why were here in the first place: to help put people on a path to a better everyday life.<br><br>If theres anything we can do in the recruitment process to help you achieve your best, get in touch. Whether its a copy of our application form in another format or additional assistance, were available to help. You can contact us at Talent.Aqusition@vanquisbankinggroup.com </p>