Job Description
REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN
Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.
North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And we’re on the hunt for a newStrategySenior Consultant – Workforce & Operational.
HOW WILL YOU MAKE CHANGE HAPPEN?
TheStrategySenior Consultant – Workforce & Operational willjoin our UK Strategy Practice to support our client’s growing workforce transformation needs as well as needs in transforming their businesses to be more customer and employee-centric.
Exciting work you’ll do:
- Use knowledge of workforce transformations, data analytics, workforce technology and effective project management skills to plan and lead work streams or projects.
- Projects across varied industries and subsequent journey stages - from joining experiences, renewals experiences, through to termination experiences. You balance this with an understanding of end-to-end customer lifecycles
- Manage own activities and those of team members to deliver desired business outcomes.
- Focus on quality completion of deliverables.
- Practical tools and techniques such as service blueprinting, journey mapping, process mapping, user stories and user research, experience measurement and metrics, voice of the customer
- Different research approaches including both qualitative and quantitative, attitudinal and behavioural, and associated methods including; interviews, ethnography, user testing, surveys
- Work directly with clients as a visible and engaged member of the team.
- Actively contribute to business development through the identification of new opportunities with existing clients and work on shaping and writing proposals.
- Establish positive relationships with clients and peers that build credibility, foster your support network, and empower career development.
- Work with prestigious clients primarily located in the London area with some travel required.
- Join a well-established mid-sized team with opportunities for growth and a strong community of ambitious, lively, and collaborative members.
- Nurture your personal interests with our training programme, which can be applied to development activities and growth projects.
- Give back to your community through impactful local projects.
What you will need:
- 3+ years of management consulting, advisory, professional services, and/or Big 4 consulting experience.
- The ability to travel to fulfill client requirements and project needs, and for personal development.
- Expertise in specific areas of workforce transformations including operating model.
- Strong project management skills to include planning, prioritising and organisational skills are required
- Strong presentation development and storytelling skills
- An entrepreneurial mindset, including an excellent ability to uncover new opportunities for account growth and impact.
- An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates.
- A demonstrated track record of successfully working on large, complex consulting engagements, including roles that involved managing and interfacing with senior-level client executives.
- Excellent interpersonal communication skills with professional staff, senior level executives and the community at large.
- Creative ingenuity and a proven ability to find or design simple solutions to complex challenges.
- A bachelor’s degree from an accredited college/university. A master’s degree and/or applicable professional certifications are bonuses.
TRANSFORMING CLIENTS. TRANSFORMING CAREERS.
Success—for both our clients and our colleagues—is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.
Here’s how we make that happen:
- We want people who strive for the next level, and then the next. That’s why we’re passionate about giving you the tools you need to reach your full potential. It’s rooted in our employee ownership model—with plenty of coaching and personal development opportunities to help you forge your own path to the top. Grow through your choices
- Our firm is large enough to scale up and tackle big client challenges, but small enough that you won’t get lost in the crowd. And that’s something that will never change. We celebrate individuality, collaborate as a team, and put our people first. Always. You're never a number.
- Not content to stand still? We wouldn’t have it any other way. There’s room to experiment and stretch yourself here, and we encourage you to bring whatever you’ve got to the table. Make your mark.
READY TO MAKE CHANGE HAPPEN?
North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer, and operational expertise, we’re recognized as the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.
Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.
This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.
For more information, visit northhighland.com and connect with us on LinkedIn, Twitter, Facebook, and Instagram.
Please note that applicants must be authorized to work in the United Kingdomwithout the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.