Job Description
Company: Victoria College of Arts and Design
Job Title: Student Support Officer
Location: ONSITE, Manchester, UK (M1 1LQ)
Employment Type: Full-time, Monday - Sunday ( 5 days )
Hours: 9:00am - 17:00pm or 13:30pm - 9:30pm (Flexible)
Salary: £25,000 to £29,000 (Depending on experience and qualification)
Do you have the right skills and experience for this role Read on to find out, and make your application.
About us:
Victoria College of Arts and Design provides the highest quality education in the arts and design fields. Our main goal is to guide and support our students on their journey to become successful individuals. We strive to offer the best services and resources available to ensure that our students are well-prepared for a career in the creative industries. From the moment a student enrols to the day they graduate, we are committed to providing the support and guidance needed to help them reach their full potential. Whether it is through our expert instructors, state-of-the-art facilities, or extensive network of industry connections, Victoria College of Arts and Design is dedicated to helping our students achieve their goals and build successful career.
VCAD is seeking a Student Support Officer to join our London/Manchester campus. The successful candidate will be responsible for providing high-quality support to our students throughout their academic journey. The role requires an individual with excellent communication and organisational skills, who can work effectively in a fast-paced environment.
Responsibilities:
- Provide personalised support to students in areas such as academic progress, personal issues, and career guidance
- Act as a point of contact for students, answering enquiries and providing information about the school's policies and procedures
- Collaborate with academic staff to identify and address student concerns and provide feedback on academic progress
- Organise and facilitate events and workshops aimed at promoting student engagement and enhancing the student experience
- Monitor and track student attendance, academic progress, and behaviour, and intervene where necessary
- Maintain accurate and up-to-date records of student information
- Contribute to the development and implementation of support services and policies
Requirements:
- Bachelor's degree in a relevant field
- Experience in a similar role within a higher education institution
- Excellent communication and interpersonal skills, with the ability to build positive relationships with students and colleagues
- Strong organisational and time-management skills, with the ability to prioritise and manage competing demands
- An understanding of the challenges faced by students in higher education and an ability to provide appropriate support
- Flexibility to work occasional evenings and weekends
- A commitment to upholding the school's values and policies
- If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply.
Benefits:
- Private medical (health) insurance with BUPA
- Annual leave (5.6 weeks), including bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)