Job Description
Job Description
- Full-time position - 40 hours a week
- Location: London
- Shifts: 6:45 am to 2:45 pm or 12:45 pm to 8:45 pm
- Start date: asap
We are looking for a Studio Manager to join our multidisciplinary teams across our London studios.
Ten Health and Fitness are one of the key operators within Boutique Fitness and Wellness sectors, offering a unique and integrated mix of Dynamic Reformer Pilates and Fitness Classes, Physiotherapy, Massage therapy, Clinical Exercise prescription and Retail across 10 London sites and online. We’re 6-time winners of the Tatler Gym Awards.
The role:
The Studio Manager is Ten’s brand ambassador who drives the culture and the company values in the studio. Through their interpersonal and leadership skills, the successful candidate will deliver premium customer service experiences, as well as motivate and develop their team to do the same. The ideal candidate has also previous experience working with healthcare professionals as a Front of House or Clinical Manager. This person is pro-active and uses their initiative to drive the business forward in terms of coming up with new strategies for engaging and retaining existing clients and building relationships with corporate businesses in the studio area.
What you’ll do:
- Drive revenue by creating business opportunities, corporate relationships and hitting income targets.
- Deliver on KPIs like retail sales, block sales and brand standards.
- Provide fast, courteous and efficient responses to all customers' enquiries.
- Design and promote activities to meet customer demand (i.e. outreach, network and organise events).
- Recruit, train and supervise staff.
- Oversee the smooth running of the studio (i.e. rota management, payroll, end-of-month reporting, monitoring class numbers, and overseeing the class timetable).
- Cash handling and banking.
- All general administration duties such as stock control, equipment inventory, maintaining checklists, checking course booking forms etc.
- Ensure all health and safety duties are carried out in accordance with the procedures in place at the studio.
- Responsible for studio standards and reporting on maintenance.
What you’ll bring:
- Extensive experience in diary management
- Proven experience in managing a team
- Engage team to follow/reach business goals
- Demonstrate strong communication and excellent customer service skills
- A fitness, wellness or Pilates background is a bonus
What could Ten Health & Fitness offer you?
- £28,500 to £32,000 + commissions
- Ongoing comprehensive internal professional development to help you reach your career goals
- Circle of Care environment: working as part of a multidisciplinary team in clinics
- Free Pilates classes and discounted retail & physio, massage sessions
- Additional annual leave per year of service