Job Description
Supervisor - Logistics Specialist - Global Super Brand
Permanent
South Manchester
Salary up to £ 35,000 pa + Benefits
ASAP Start
Our client, a global super brand has an exciting opportunity for a Logistics Supervisor to manage a small team who focus on the successful delivery of International customer orders. The supervisor will manage the day to day running of a team, supporting with any issues in the customer order process, manage internal & external stakeholder & supply chain relationships, provide team updates to senior managers, look after any complex order enquiries or customer complaints, advise and train individuals on the team & new starters, review and manage team KPI's. Deputising for Logistics manager in absence.
Duties may include ( but not limited to ) :
Managing the day to day running of the Logistics team
Manage team KPI's, reporting data & reports to senior Managers
Supporting with complex customer enquiries & supply chain issues
Being the main point of contact for all internal departments, including Purchasing, logistics imports, finance and operations teams.
Monitor, leverage & improve performance KPI's
Maximise service levels & drive business decisions
Providing updates and Realtime information updates where needed
Successful KPI management, improve performance & drive business decisions
Weekly calls with freight forwarders, shipment updates and customs clearance status
Providing exceptional customer service at all times
Deliver Customer Service perfection through quick response time via email/phone availability to questions, complaints and ad-hoc requests.
Drive continuous process improvement & support operational partners.
Analyse and prepare data for reporting
MS Office including managing Excel spreadsheets.
Previous experience working in Apparel, Sports, Retail within Digital FMCG in a supervisor capacity, or leading a team could also be highly advantageous but not essential.