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Job Description
Exciting new opportunity: Customer Account Planner
Hybrid role (minimum 2 days in the office)
Requirements:
- Advanced Excel skills
- Experience in supply chain, planning, logistics, or order processing
- SAP knowledge is essential
Responsibilities:
- Customer Account Support
- Customer communication support via weekly/monthly review calls
- Co-ordination of customer requirements including management of allocation tracking
- Demand management through regular reviews of orders vs forecast
- Managing customer backlogs to reduce line stoppage risks within both our customers and OEM factories
- Onboarding new customer accounts and new plant sites
- Order processing and shipping
- Facilitating & analyzing shipping liabilities through 'Order Review' tools
- Database Integrity (ensuring line stop dates and daily usage are 100% accurate within OOB)
- KPI and month-end reporting
- Liaising with warehouses in Rotterdam, Morocco, and the UK
- Processing customer forecast releases
- Reviewing forecast accuracy and challenging customers on significant changes and anomalies
- Creating forecast simulations to identify potential supply issues and pro-actively mitigating the risk
- Providing reports to the business on demand change
Apply now for more details.
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