Job Description
Job Description
SWOOGO Event Ticketing & Registration Platform Manager
(10 MONTH CONTRACT ROLE - LONDON OR PARIS)
Are you ready to dive into the dynamic world of blockchain and AI?
Chain Of Events, the organising company of Paris Blockchain Week and RAISE Summit (Gen AI) is seeking a talented and experienced SWOOGO Event Ticketing & Registration Platform Manager to join our marketing team to play a crucial role in delivery the end to end ticket and registration process.
As SWOOGO Event Ticketing & Registration Platform Manager, you will be responsible for the configuration, management, and optimisation of the event ticketing and registration platform for Paris Blockchain Week. This role is crucial to ensuring a seamless ticketing experience for our attendees, speakers, sponsors, and media partners.
Position Overview: Key Responsibilities:
Platform Configuration and Management:
- Configure and maintain the event ticketing and registration platform to meet the needs of PBW events.
- Manage ticketing tiers, pricing structures, discount codes, and special offers.
- Ensure the platform is user-friendly and accessible to all potential attendees.
Data Management and Reporting:
- Ensure end-to-end tracking is in place to report on marketing channel performance by ticket volume and revenue.
- Oversee the accurate collection and secure storage of attendee data.
- Generate and analyse reports on ticket sales, attendee demographics, and other relevant metrics.
- Provide insights and recommendations based on data analysis to improve future events.
Customer Support:
- Act as the primary point of contact for ticketing and registration inquiries.
- Resolve issues related to ticket purchases, cancellations, refunds, and access.
- Provide exceptional customer service to enhance the attendee experience.
Collaboration and Coordination:
- Work closely with the marketing and communications teams to ensure ticketing information is accurately communicated.
- Collaborate with event planners and coordinators to align ticketing and registration processes with event logistics.
- Coordinate with finance to manage ticket revenue and financial reporting.
Platform Optimization:
- Continuously assess and improve the functionality and efficiency of the ticketing platform.
- Implement best practices for ticketing and registration processes.
- Stay up-to-date with the latest ticketing technologies and trends to enhance the attendee experience.
Sponsorship Portal
- Support the Customer Services team to configure the platform to meet their needs
- Resolve platform specific issues relating to sponsor package tickets
Networking App
- Configure and manage the event’s networking App offering
Qualifications:
- Proven experience in managing event ticketing and registration platforms
- Strong technical skills, including proficiency with ticketing platforms and CRM systems.
- Excellent data management and analytical skills.
- Exceptional organisational and multitasking abilities.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; additional languages are a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional development and growth opportunities.
- A collaborative and supportive work environment.
About us
Chain Of Events is a Paris-based company founded to organise Paris Blockchain Week (10,000+ attendees, 300+ sponsors, 500+ speakers, 400+ journalists and media). Paris Blockchain Week explores the latest developments in blockchain technology, its potential applications across a range of industries and total immersion into the Web3 universe for business– the place par excellence where community leaders, investors, entrepreneurs, corporate leaders, developers meet to explore future possibilities, from gaming and collectibles to art and fashion.
The renowned Paris Blockchain Week held its 5th edition as a live event from 8 to 12 April 2024 in the Carrousel du Louvre, Paris and online via a dedicated digital platform. Since its inception in 2019, PBW has established itself as a global meeting place for those currently in or exploring blockchain to engage in thought-provoking discussions on the digital assets industry at large. Supported by some of the leading figures in tech and politics, PBW will accelerate the growth of blockchain and digital assets in France and beyond. Website: www.parisblockchainweek.com
On 8 April 2024, Chain Of Events launched its first ever RAISE summit, a generative AI event for enterprise businesses. It was a resounding success and will expand into a 2-day conference in 2025 from 8 to 9 July at the Carrousel du Louvre. https://www.raisesummit.com/
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and explaining why they are the perfect fit for this role. Please send your application to jen@chainof.events with the subject line "Ticketing & Event Management - [Your Name]".