Job Description
System Administrator
Birmingham
£35,000 - £42,000
Mainstay are working with a large retail operation based out of their Birmingham head office. We are supporting them in their search for System Administrator.
The System Administrator must be flexible, precise, and accurate in all aspects of the administration and support of the systems managing our retail operation, warehouse management and POS system. The role would be an integral part of the merchandise department handling all aspects of stock and sales admin for the business.
The role will be office based to allow for easier communication with the admin team, all other departments based at the head office, including the warehouse and remotely in our stores.
System Administrator will have experience within the following:
General understanding of Retail business processes.
General understanding of Retail IT systems.
HQ Retail Management Systems
Warehouse WMS Stock receipt and distribution
Store Epos with integrated EFT
E-commerce order and fulfilment
Windows operating systems for both servers and desktop computers.
Microsoft Office
Remote Desktop technologies
An understanding of General IT/Network communication.
System Administrator Duties of the role:
Monitoring of System applications across the business to provide support and guidance to relevant teams within the business when required.
Using the Retail Management System to provide any requested ad hoc reports requested by other departments of the business.
Troubleshooting stock exceptions pro-actively and/or when highlighted by the merchandise team or other areas of the business.
Operational support to the store estate and manage reconciliation of store deliveries and stock returns.
Travel to external warehouse and stores may be required particularly during the implementation phase of the new systems.
Investigating root causes and provide solutions for issues in the company related to business systems/user error, therefore a full understanding of the apparel retail process is important.
Administering system changes across the business with the assistance of 3rd Parties as and when required.
Liaising with 3rd Party application providers to escalate system issues where necessary.
Help colleagues with any systems related queries or issues and develop support documentation and guidelines to facilitate technical learnings of future staff members.
Problem solving - Solve any issue documented following the procedure; investigation and resolution finding if the issue is not documented; providing documented information to the team for future similar issues.
Train colleagues on system usage and process flows.
System Administrator Skills Required:
Minimum 5 years experience working in or for medium to large multi-channel Apparel Retailer with stock management and POS experience
Have a solid understanding of, and to be a productive part of the business operationally within retail stock management and POS.
Understanding the bigger picture of the business as to how the different channels of the business can and should interact.
Good communication skills able to communicate with colleagues at every level of the business.
Good Attention to detail.
Good Time Management and organisation skills.
Good Documentation skills.
Desire to learn and adapt to new technology.
If you feel you have the skills and experience for this opportunity, please submit your CV for consideration