Job Description
Job summary We are looking to recruit two Band 2 Administration assistants (1 x 26 hours and 1 x hours per week) to work with the0 to 19 team based at Clarendon, Hebburn.You will be part of a team of administrative support staff who provideessential administrative functions, whilst interfacing with clinical andadministrative staff. The Service is fast-paced and you would be expected tocarry out a variety of administrative tasks.You must be able to demonstrate you have the ability to communicate effectivelywith people at all levels by telephone and in person. Excellent organisationalskills, flexibility and time-management are also essential. Youshould have excellent keyboard skills and a working knowledge of softwarepackages. The Team work Monday to Friday, 08:30 to 17:00.Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. You are requested to consider this when making your Application. Please visit further information. Main duties of the job To manage the scheduling of new/review patients in-line with national standards, highlighting any capacity issues to the Admin Lead, Clinical Team Manager as needed.To provide administrative support to the 0-19 service including answering the telephone, photocopying, opening and logging of post, liaising with professionals and non-professional groups.Contribute to effective communication links between the 0-19 Team, Education Professionals, children and young people and parent / carers. Maintain accurate written and electronic information systems, supporting data input onto IT systems. To liaise on a daily basis with Child Health Information Service collection and return of records, updating of demographic information. To ensure the safe transit (between departments) of confidential information. To contribute to effective team-working during administrative duties including SPOC, ordering of supplies/equipment liaising information. Document patient information as appropriate, entering and retrieving information via the electronic record, as permitted by the role.You should be organised, empathetic, and adaptable to change.You may occasionally be exposed to upsetting and distressing calls, therefore an element of resilience is needed, however full training is provided internally. About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated. Job description Job responsibilities To provide clerical and administrative duties, supporting to ensure an efficient and effective 0-19 service.Contribute to effective communication links between the 0-19 Team, Education Professionals, children and young people and parent / carers.Maintain accurate written and electronic information systems, supporting data input onto IT systems.To liaise on a daily basis with Child Health Information Service collection and return of records, updating of demographic information.To ensure the safe transit (between departments) of confidential information.To contribute to effective team working during administrative duties including SPOC, ordering of supplies/equipment liaising information.To comply with the Trust's vision, values and behavioural compact.PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. Person Specification Qualifications Essential English Language and Maths qualification. Desirable IT qualification. Experience Essential Ability to work as part of a team and on own initiative. Ability to organise and prioritise workload. Works to agreed standards and protocols. Desirable Working within a healthcare environment. Skills and Knowledge Essential Ability to prioritise tasks. Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing. Good interpersonal skills and ability to maintain confidentiality. Flexible, motivated and positive approach to career development. IT skills and knowledge of electronic child health systems. Willing to undertake further training related to support role development. Desirable Use of EMIS.