Job Description
<div>New opportunity available for an experienced and friendly Team Leader to join a growing team.<br/><br/>The role is accountable and responsible for up to 100 designated accounts, ensuring timely, accurate billing and specialist debt management across all client accounts and will have up to 5 employees, reporting directly to the Team Leader.<br/><br/>ROLE:<br/><br/> * Lead regular client meetings to gain feedback on service levels.<br/><br/> * Work in conjunction with the management and sales team to ensure the seamless onboarding of new clients.<br/><br/> * Manage and analyse client debt levels.<br/><br/> * Ensure all client invoicing is completed in a timely and accurate manner.<br/><br/> * Handle any escalated disputes and resolve quickly and effectively to ensure continued, high quality service<br/><br/> * Front of House for a number of key clients.<br/><br/> * General management and first point of contact for all members within the team.<br/><br/> * Coach and motivate all team members through various means.<br/><br/> * Responsible for setting and managing each team members individual KPIs.<br/><br/> * Review existing and develop new training documentation and techniques for employees.<br/><br/> * Responsible for authorising, monitoring and tracking staff absence.<br/><br/> * Assess existing internal processes and develop new processes where necessary.<br/><br/>REQUIREMENTS:<br/><br/> * Strong capability and track record in managing a team of individuals.<br/><br/> * Setting and monitoring staff KPIs.<br/><br/> * Staff development and training.<br/><br/> * Advanced computer proficiency, MS Office, Teams<br/><br/> * Practice management systems: MidexPro / DGL / HeyDoc (desirable but not essential).<br/><br/> * Payment systems: Elavon / FirstData (desirable but not essential).<br/><br/> * Excellent verbal and written communication skills.<br/><br/>MORE JOB INFO:<br/><br/> * Full Time office based.<br/><br/> * Parking available.<br/><br/> * Pension, Life Assurance and Private Medical insurance<br/><br/> * 25 days holiday<br/><br/> * Monday to Friday, 9:00am - 5:30pm</div>