Job Description
If you're looking to start 2024 with a bang & progress in a career in care, then look no further!
Due to high demand for our services, we are looking to give real ownership to two people in the Chippenham area. Within your role, you will be responsible for the Care & Support provided to your own portfolio of clients & have real ownership.
We are seeking two individuals to join our team at the beginning of 2024 due to continued demand for our care services across Calne, Chippenham & Melksham, we need dedicated and quality focused Client Care Managers who will support new clients enquiring about our services, assess their needs, match them with the right CareGivers and ensure they get the very best support & continuity.
The ideal candidate would want to provide hands on support to clients, by completing homecare visits with customers for roughly 2 days a week to stay connected to your portfolio of clients, whilst also having dedicated time each week to support your clients from the office, maintain the best levels of compliance, support colleagues & enable us to help more clients.
What we offer our Client Care Manager:
- Competitive salary - OTE £27,125 (Made up of a £23,500 base salary, on call payments & bonus scheme).
- Access to award winning training and ongoing professional development
- Career progression into roles such as: Care Manager, Live In Care Manager, Deputy Service Manager & Finance/Marketing roles in the future.
- An employer that really listens, values, and appreciates everything you do (Our 4.8* Indeed confirms this!)
- A role that offers something different every day and plenty of job satisfaction
- Recognition and rewards for hard work
- The opportunity to be part of a team who truly put quality at the heart of everything they do, whether our team are full time or part time, office based or community based, our Senior Management Team (Director & Registered Manager) ensure our people are kept at the heart
As a Client Care Manager for Right at Home Chippenham, you will play an integral part in managing the daily communications to your portfolio of clients, ensuring they have maximum continuity with their care visits & enabling us to help more people than ever. You must be extremely personable as you will be working with CareGivers, Clients & their families to make sure everyone is supported, connected & happy. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.
Main duties and responsibilities include:
- Provide telephone & in person support to our clients in their day-to-day life
- Professionally manage client enquiries, providing the highest level of advice, support & guidance
- Onboard new clients and create bespoke, personalised Care Plans
- Participate in new client assessments, complete and update care plans and risk assessments.
- Maintain ongoing service user compliance, by undertaking care plan and risk assessment reviews
- Monitor visit logs & maintain the highest levels of compliance
- Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
- To participate in the growth and development of the business, achieving targets and delivery within budgets
- Deliver care calls as required in emergencies and gaps in rota
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections
- Take a turn on a rota basis including weekends to manage the office on-call telephone support service
- To oversee rostering of care visits within designated area, ensuring continuity of Caregivers and a high quality of work for each team member.
We cover Chippenham, Calne, Melksham and surrounding areas, therefore local area knowledge is highly desirable.
Requirements of a Client Care Manager:
- You must hold a valid driving licence and access to a reliable car - Essential
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours - Essential
- Experience within a health care environment
- Use of a scheduling / HR / recording system - Preferred
- Relevant qualification, such as Health and Social Care NVQ or Care Certificate
- Excellent customer service, communication and interpersonal skills
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships
If you have experience as a Field Care Supervisor, Senior Care Assistant, Care Team Leader, Care Coordinator, Care Scheduler, Care Administrator or NHS Care Administrator we would love to hear from you. However, if you do not have experience, we provide full training and encourage candidates from all sectors to apply, for example: retail supervisors, hospitality staffing or, airline scheduling.
This could be your new career, with the full support and training. Anything is possible if you put your head and heart into it.
Interested? Apply now or call our friendly team to find out more information on 01249 569569.