Job Description
Role: Service & Repair Team Leader
Location: Hinkley Point C, Bridgwater
Permanent
Increase your chances of an interview by reading the following overview of this role before making an application.
Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most trusted and valued support services company – learning from the ingenuity of its 10,000 people in the UK & Ireland, to deliver extraordinary outcomes for its clients.
With over 10,000 people working for Altrad across the UK and Ireland, no two days are ever the same. We serve a wide range of industry sectors; we strive to be the best we can be – everyday. At Altrad you will be rewarded with the opportunity to build a progressive career, in a company who values your ingenuity, creativity and ambition. Are you ready to accept our challenge?
Accountabilities
Team Leadership
Develop and maintain a high-performance culture within the service and repair team.
Set clear performance expectations and provide regular feedback to team members.
Foster a collaborative and positive working environment.
Address conflicts and resolve issues within the team.
Effectively oversee all workshop activities and ensure SOP’s and activities are maintained to the highest standards
Service and Repair Management
Develop and maintain a high-performance culture within the service and repair team.
Set clear performance expectations and provide regular feedback to the MEH JV Plant and Equipment Manager.
Foster a collaborative and positive working environment.
Address conflicts and resolve issues within the team.
Customer Service
Ensure a customer-focused approach throughout the service and repair process.
Address enquiries and concerns promptly and professionally.
Develop and implement strategies to improve overall satisfaction with relevant stakeholders.
Collaborate with the relevant teams to resolve issues and improve future services.
Technical Expertise
Stay up to date with project trends, industry trends, new technologies, and best practices.
Provide technical guidance and support to team members.
Facilitate training sessions to enhance the technical skills of the team.
Collaborate with relevant departments to address technical challenges.
Quality Control
Establish and enforce quality control measures to ensure high-quality service and repair work.
Conduct regular inspections and audits to verify the accuracy and completeness of work.
Identify areas for improvement in service and repair processes.
Develop and enforce standard operating procedures (SOPs) to maintain quality standards.
Budget and Resource Management
Collaborate with the management team to establish and manage budgets for the service and repair department.
Optimize resource allocation to meet service demands.
Identify cost-saving opportunities without compromising quality.
Continuous Improvement
Proactively identify opportunities for process improvement.
Implement and champion changes to enhance overall efficiency with.
Encourage a culture of continuous improvement within the team.
Key Deliverables
Team Performance
Weekly, monthly and quarterly reports to be developed and implemented to measure team performance including service completion rates and turnaround times.
Training and Development
Implementation of training and upskilling programs working with the MEHJV training department.
Ensuring regular assessments are made for the repair and maintenance teams.
Quality Control Documentation
Create and issue regular reports on quality control measures including inspection and servicing results, corrective actions taken and any and all adherence to standard operating procedures (SOP’s).
Improvement Planning
Actionable plans to address customer service feedback, including improvements in response times, issue resolution, and overall customer satisfaction.
Technical Expertise Development
Documentation of technical training initiatives, certifications obtained, and improvements in the team's technical skills working with the MEHJV Training Department.
Service and Repair Schedules
Develop and implement weekly and monthly schedules outlining service and repair assignments, ensuring optimal resource allocation and timely completion of tasks.
Process Development and Optimisation
Documentation of process optimisation initiatives, including before-and-after assessments, to demonstrate improvements in efficiency and effectiveness.
Budget Management
Working with the procurement teams and cost controllers manage monthly and quarterly spend reports capturing damage, general wear and tear repairs and mandatory parts replacements such as filter replacements.
Multi Team Collaboration
Documentation of successful collaborations with other departments, resulting in streamlined processes, improved communication, and enhanced overall organisational efficiency.
Employee Performance Reviews
Regular employee performance reviews, including assessments of individual contributions, areas for improvement, and development plans.
Minimum Qualifications/ Experience
Qualifications
A professional qualification with minimum of NVQ Level 2 or equivalent in plant maintenance discipline.
Note:
A competency-based interview will be required to either confirm the above requirements or justify a deviation from them.
Ability to achieve BPSS clearance to work in the UK.
CCNSG or CPCS Safety Passport
Experience
Previous experience in service and maintenance team leader role, specifically managing the service and maintenance of plant, tools and equipment is very desirable.
A good working knowledge of inventory management of assets is preferred.
A good understanding of the hire industry is also beneficial.
A strong knowledge of inventory management systems and familiarity with inventory management software and systems is important. Proficiency in using computerised systems to track inventory, generate reports, and manage stock levels is often required.
Attention to detail is crucial to maintain accurate inventory records and ensure efficient materials management.
Strong organisational skills are also necessary to handle multiple tasks, prioritise work, and meet deadlines.
A good understanding of supply chain processes, including procurement, purchasing, and logistics, is valuable. Knowledge of how materials flow through the supply chain and the ability to coordinate with suppliers and internal departments is essential.
Effective communication skills are important for coordinating with suppliers, internal teams, and stakeholders. The ability to work collaboratively in a team environment and build strong relationships is beneficial.
Strong analytical skills to analyse data, identify trends, and make informed decisions regarding material planning and inventory management. Problem-solving abilities to address issues related to material shortages, quality concerns, and process improvements are valuable.
Basic understanding UK health and safety legislation and regulations related to plant, tools and equipment in use or will be used throughout the project lifecycle this is important to ensure compliance and maintain a safe working environment.
Additional Qualifications/ Experience
Positive, can-do mentality
Proven track record of success.
Strong leader with collaborative nature
Ability to reach sensible compromise position.
Strong focus on team performance, training, mentoring and integration with client and Alliance teams.
What is in it for you:
In return for your hard work and commitment we offer a competitive salary, 25 days’ holiday, and the opportunity to part of our exciting journey.
Quite simply, a journey with Altrad begins with a desire to create a better tomorrow…