About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.
About the role
Transport is the pivotal final step in the Motorway journey, with the vehicle collection process being the only physical interaction a seller has with Motorway. The timely and efficient collection and delivery of a vehicle is a real “moment of truth,” so it’s vital we are ensuring a high quality experience.
Working with a series of selected third-party providers, the Transport Operations team is responsible for the smooth facilitation of these collections.
At Motorway, we value innovation, collaboration, and a customer-first approach. We foster a dynamic and inclusive environment where team members are encouraged to share ideas and grow professionally.
The Transport Team Leader is responsible for delivering a high-quality customer experience through the effective leadership, coaching, and performance management of a team of Transport Executives. Working closely with key internal and external stakeholders, the Transport Team Leader will ensure service level agreements (SLAs) are met across speed, quality, and productivity metrics through an engagement-focused leadership approach.
The role holder will also be required to collaborate closely with other teams to deliver a joined-up and seamless end-to-end customer experience. This may include other operational teams, technology and development teams, as well as third-party providers.
Key Responsibilities
Equal Opportunities statement
Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.
We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.