Job Description
Acting as the bridge between the shopfloor and the senior management team .
Prominent figure on the floor, leading the team with a collaborative approach .
Reporting into the Assistant Managers and ultimately the Boutique Director , providing constant feedback and solving any difficult scenarios as and when they arise , as well as celebrating successes!
Motivate and inspire the team to deliver the ultimate Chanel experience
Coach the team to ensure and maintain the shopfloor to a luxury standard (VM , wrapping, replenishment ).
Being able to drive business priori tie s through FA engagement with CHANEL & Moi , CRM , IFL for example to embed a culture of consistent learning , clie n teling and exceptional service.
Have a thorough understanding of all operational procedures and systems and support the FA team as appr opriate
Feedback to the Management team on department performance in terms of sales, mercha ndising and action plans to elevate the client experience.
WHAT IMPACT YOU CAN CREATE AT CHANEL
Creating a thriving team environment and embedding the best conditions for success.
Develop a positive culture of psychological safety and constant two way communication.
Ensuring a calm and professional atmosphere through leading by example and being present.
Be transformational , by looking to the long term and creating the team of the future!
Making things beautiful – understanding luxury and CHANEL’s positioning within it . Protecting the brand for the long term .
WHAT YOU WILL BRING TO THE ROLE
Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa.
Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges.
A calm and confident approach, with a strong sense of responsibility
Organised and efficient with an attention to detail
The ability to make decisions
A talent for motivating others.
A passion for people management
YOU ARE ENERGISED BY
Working in a vibrant, constantly changing environment with a different challenge every day.
Motivating and inspiring your team with your enthusiasm for luxury service
Working collaboratively with your team and the wider business
Encouraging development of your team
Coaching and mentoring
Ensuring best practice and client service standards are embedded in team culture.
Relationship building – always looking to learn from and help the people around you.
Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
Restoring Nature and Climate
Investing in Circularity
Advancing dignity and prosperity
Promoting the autonomy of women
WHAT YOU WILL GAIN FROM THIS EXPERIENCE
The opportunity to be a part of an exciting and successful business environment.
A defined career path and scope for development .
To be a part of a strong management team .
The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey
BENEFITS AT CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
Platforms: Multiple Platforms to support across Wellbeing
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in:
Exceptional creation and client experience
Nurturing human potential
Having a positive impact – on people, the environment and communities around the world.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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