Job Description
About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.The teams at National Grid Telecoms are all about networking. They join data technology in lots of different ways to deliver connected and bespoke communications solutions that meet customers’ needs. National Grid Telecoms teams enable the electricity network to be managed remotely, enabling customers’ power to be restored more quickly without having to dispatch engineers into the location. Our talented teams are some of the best in the business, working with the most advanced technology and infrastructure, and always adapting and innovating as the industry evolves. In fact, first class services and state-of-the-art facilities continue to drive our growth and create opportunities for people who share our commitment, energy and ambition. There are opportunities to get involved in innovative work in a sector that continues to grow dynamically, with career development supported and enabled by on-going training.Job IntroductionAn opportunity has become available for a Team Support within the Commercial Team of National Grid Telecoms based in Castle Donington.You’ll be results driven, to ensure our National Grid Telecoms teams receive excellent support and our customers receive excellent customer service.As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply. Evidence of your qualifications will be required prior to appointment.Evidence of your qualifications will be required prior to appointment* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies. Main responsibilitiesRespond to customer enquiries, both verbally and in writing from Telecoms Commercial Customers.Operate and maintain the National Grid Telecoms Sales mailbox system.Administer Communications site access and supervision database.Provide administration and support to the National Grid Telecoms Commercial team, and to other Telecoms team as required.Ideal candidateYou must be able to communicate effectively both verbally, and in writing, with customers and other team members and must be able to represent the company positively at all times.You must be reliable, well organised and be able to work as part of a small team and you must be able to work using your own initiative. Possession of basic keyboard skills is desirable and full training will be given on the applications used.If you are offered a position, you will be required to undertake and successfully complete a BS7858 security screening check.