Job Description
ClaimSorted (claimsorted.com) is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments. We raised millions in funding from some of the best investors in the world, including Y Combinator, with a strong pipeline of customers that includes some of the largest insurance companies in the world. What we are looking for: We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across training, quality assurance, fraud, complaints and process improvement. The candidate will require experience in Pet and Travel products at minimum. Key Responsibilities: Design and delivery of training for claim handlers, including onboarding of new claim handlers and ongoing development Quality assurance checks on claim files, ensuring adherence to claim handling guidelines, policy wordings and customer communication expectations. Quality assurance feedback and coaching delivery to claim handlers Investigation and management of potentially fraudulent claims, ensuring robust fraud identification and indemnity control Process creation and ongoing improvement, including working closely with our technical team to improve upon our internal systems Robust investigation and management of escalated complaints from the claims operation, including issuance of final response letters Skills and Experience required: Minimum of 5 years experience in insurance claims Prior experience with Pet and Travel insurance products Experience in training design and delivery Experience in investigating and managing potentially fraudulent claims Experience in quality assurance of claims Experience investigating and managing complaints Strong verbal and written communication skills A passion for delivering 5-star customer service A team player, always willing to support colleagues for the benefit of the customer and business Strong attention to detail Desire to learn new products and skills - we are always learning Perks Generous, transparent compensation & equity 30 days of remote work annually 28 days of leave annually Health Insurance Training budget Company offsites Be part of a passionate team solving hard problems Work closely with founders and learn how to scale a startup from 0 to 1.