Job Description
Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.
This is a hybrid role, working 2 days a week in our Cardiff or Newport offices and the rest from home. However, we do also consider more flexible/remote working so welcome applications from across the UK.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
You will work as part of a wider team of circa 20 IT specialists in the Infrastructure, Networks and Middleware teams departments who are accountable for delivering and supporting network solutions that meet customer needs (including the availability, maintenance, and monitoring of Targets server network estate). As the Technical Consultant, you will be responsible for the delivery of a stable, scalable and supported network platform to internal and external customers.
This role involves day to day support as well as project-based work, where you will be exposed to a wide range of technologies and solutions as part of your daily duties.
Some of the day-to-day responsibilities include:
- To contribute to a strategic vision for Target’s network platform as the organisation moves from traditional on-premise networking to hybrid cloud and software defined networking technologies.
- Maintain a performance dashboard that helps ensure network supply meets demand as well as ensuring SLA’s are adhered to
- Continues to develop & improve the network platform by identifying areas for improvements to confidentiality, availability, integrity and efficiency of services.
- Ensuring availability of Targets Network estate by means of pro-active maintenance, monitoring, upgrading and continuous improvement.
- Working with the IT Operations and Support Teams and Project Managers to deliver solutions on time and in budget, aligned to client expectations
- Network Design including liaising with internal teams, suppliers and 3rd parties in refining solutions to requirements.
- Ensure that Support Tickets are comprehensively noted and updated regularly
- Use of Automation and scripting to improve efficiencies of solutions, reducing reliance on human interaction to perform regular repeatable tasks.
- Possessing and developing the ability to methodically isolate and resolve faults, as well as Identify problems that impact the wider business.
- Creation of network diagrams, both physical and logical to ensure that the Network estate is accurately documented
- Creation and maintenance of technical documentation and fault-finding procedures.
- The ability to communicate with, at a professional level, Clients, Technical consultants, Project managers and team members.
We're looking for someone who is...
- An excellent communicator, both written and verbal
- Is analytical, and a great Technical problem solver
- Able to diagnose complex network issues
- Able to compile comprehensive technical and user documentation for distribution to internal and external parties.
- Able to create technical solution design documents for distribution to internal and external parties.
- Able to create complex, meaningful network diagrams using Visio.
The successful candidate will ideally have the following experience/knowledge...
- 5 Years+ in a 3rd line technical role
- Extreme Networks XOS
- Checkpoint Firewall Administration
- F5 LTM, ASM
- Understanding of Local Area Switching and Routing
- Network Design, Installation, Configuration and Support
- VOIP troubleshooting.
- AWS/Azure network deployments
- Understanding and configuration of WAN and VPN technologies
- Understanding and configuration of Network Security Principles
- 30 days holiday plus bank holidays
- Defined Pension Contribution Scheme (Employer matched up to 6%)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Annual Pay Review
- Discretionary Annual Bonus Scheme
- Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.
- Salary Sacrifice Pension Scheme
- Technology Buying Scheme (Salary Sacrifice)
- Critical Illness Cover
- Dental Insurance
- Gym Flex - discounted annual gym/health club memberships
- Taste Cards / Gourmet Cards
- RAC Breakdown Cover
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
- Health Cash Plans