Job Description
*These roles will require you to work in Bournemouth 3 times a week*
Please make sure you read the following details carefully before making any applications.
Your new company
An innovative, elite tech-first business that specialise in managing investments for hedge funds, VC enterprises and private equity firms. They are insistent on working at the sharp edge of technology, and I am seeking 2 talented individuals looking for a new and exciting challenge to join their Customer Success Team. This role will bring no end to job satisfaction, you'll be challenged and therefore well rewarded, you'll work as part of a slick and effective team, and you'll be joining in a period of exciting growth.
You will be working hybrid in this role for 3 days in their newly refurbished offices in Central Bournemouth, 2 minutes from the beach.
Your new role
This is a technical support role, working within the Customer Success team and alongside the development teams. It's all about resolving problems, fixing critical issues, testing, log reading and being proactive in approach. The most important aspect of this role is being an expert in SQL - Let's say at least a 7 out of 10!
The day-to-day:
Communicating effectively with data providers and clients by email and phone
Managing and troubleshooting the onboarding process of new clients
Assist with the technical aspects of the implementation process, including: Analysing, manipulating, mapping and loading data into SQL ...