Job Description
Technical Service Desk Analyst / Deskside Support
Hybrid - 3 days per week on site - Chelmsford - Travel potentially required. Support is covered from Monday to Friday, 08:00 to 17:30, and there are two different shift patterns 8:00 - 16:30 & 9:00 - 17:30
Up to £25,000 DOE
NHS background advantageous
DBS, NPPV level 3 and HMPPS Eligible
Job description
This job requires you to have a full, clean, and valid UK driving license along with access to suitable car as you will be expected to drive to various locations within the UK.
Principal responsibilities:
* Be a specialist knowledge resource within IT and develop knowledge in any key areas as necessary to support the client wherever required.
* To provide advice and instruction to the 1st Line Support Desk team, or to the other members of the Projects team, to enable them to achieve first time fixes where possible, and to the end customer where needed.
* Requires a high level of technical competence and IT specialty, along with good analytical skills and an ability to convey technical or specialty ideas to other members of the organisation's staff, management, and end users.
* You will be expected to have the ability to organise, plan and execute your workload, and an ability to work unsupervised without reference to a manager or other technical resources.
* Update the Service Desk with any fixes to keep the knowledge base up to date.
* Understand and work with the principles of ITIL v4 within a service delivery setting (training can be provided).
* Develop and maintain in-depth knowledge of PC based operating systems and their applications.
Please apply now!
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