Technical Support Engineer 2nd Line Job In Liverpool

Job Description

Technical Support Engineer 2nd Line page is loaded

Technical Support Engineer 2nd Line

Apply locations United Kingdom - Liverpool time type Full time posted on Posted 4 Days Ago job requisition id R52551

Job Summary:

Taranto Systems has more than 50 employees across the UK, working in a personable and collaborative way with our clients, who also benefit from the security and resources that comes with being part of a global parent company.

We have supported the enforcement market for over 15 years and are an authorised DVLA Bureau. With award-winning services, we have become a market leader in the provision of parking processing systems, congestion charging, road tolling, and low emission zone enforcement systems and services

The 2nd line support engineer will log and resolve technical support calls when received by the Service Desk and escalate issues to appropriate teams. They will ensure that the TSL support function is on is operating within defined KPIs and SLAs to ultimately protect TSL reputation and enhance client relationships.We are looking for someone with a keen eye for fault finding and application support within an SQL back end system.

This is a hybrid position with regular visits to our Liverpool office.

Job Description:

Responsibilities include:

• Responsible for the resolution of incoming calls to the service desk
• Ensure that you adhere to all support desk procedures
• Ensure that you adhere to all /service level agreements (SLA) both internal and external
• Ensure that the escalation procedures are adopted
• Ensure that logs are resolved as per priority levels
• Ensure all support calls are properly logged as per agreed procedures
• Co-ordinate the resolution of support calls
• Ensure that there is adequate communication between the team and clients
• Identify application bugs and escalate to 2nd line and 3rd line Engineers.
• Adopt a proactive approach towards the support logs
• Ensure that clients have a complete update of outstanding calls/fixes on a regular basis
• Attend client sites and resolve support issues
• Provide technical fix training for clients
• Liaise with third party suppliers on a technical basis
• Assist with Taranto Systems Ltd Support infrastructure activities (either internal or for clients) as requested.
• Contribute to all on-going business improvement measures.

We'd love to hear from you if you have:

• A keen interest in IT and Mobile Devices
• Experience with SQL Server at an experienced level
• Experience with Windows Server/Databases/IIS and Application Support
• Excellent Customer service experience to build great relationships
• Excellent written and oral communication skills
• Willingness to make a proactive contribution to the success of the business
• Knowledge within an Azure environment
• C# experience

Skills and Qualifications:

• SQL Programing language - Practical experience 3+ years
• GCSE Maths & English grade C or above Computer related degree/diploma or equivalent experience.
• Must have good written and verbal communication
• Be able to communicate with users of all levels and technical ability
• Case handling experience and ability to work under pressure
• Knowledge of Microsoft Operation Systems
• Relevant experience in a software environment
• Knowledge of market leading handheld computer hardware
• Knowledge of any hardware

In return we will offer a competitive salary of up to £26,000 along with a comprehensive benefits package including a discretionary bonus, private pension scheme, life assurance and income protection, a great holiday package including a buy and sell scheme, as well as many initiatives to support a healthy lifestyle.

Worker Type:

Regular

Number of Openings Available:

1

About Us

We Are Taranto. Taranto supplies enforcement solutions to many UK Local Authorities and Private Sector clients. Taranto’s notice processing system combines our team’s parking sector expertise, gained over 20 years of market experience, with a modern, future-proof, fully web-enabled application.

Our solutions are used to enforce and manage parking and traffic violations, parking permits, civil enforcement, clamping and removal, and more.

Investment & Deployment. Taranto solutions benefit from significant, consistent investment, and are deployed across a range of customers. We support some of the most strategically significant enforcement schemes in the UK, including Transport for London’s Road User Charging schemes and Clean Air Zones, the Mersey Gateway, and Dartford FreeFlow Crossing road tolls; as well as more than 50 UK authorities.

Taranto Systems is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

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