Job Description
Role : Technical Support Engineer - Warewashing & Refrigeration (white goods experience considered )
Location : Brackley
Benefits: £30-40,000pa DOE / 8.30am - 5pm / 23+8 days holiday / Mainly office based
We are a well-established manufacturer and distributor of commercial warewashing and ice machines and have been established for over 40 years, specialising in providing high quality refrigeration and Dishwashers, Glasswashers and Ice Machines.
We are currently looking to recruit an office based Technical Support Engineer who will be the first point of contact for our external clients who require support on the equipment we provide.
Duties:
You will be providing first line technical and parts support to field support technicians within authorised Service Partners. This will involve the logging of technical, spare parts and general enquiries for the field teams and providing the necessary support to them in order to resolve.
Ensure all administration; including the technical call log sheet is completed on time and in full.
Ensure the issues has been diagnosed and there is a suitable solution to the issue
complete diagnosis of the technical issue to enable a suitable solution to the issue.
Attend site visits when and if required occasionally throughout the UK
You will be required to carry out training programmes to ensure you have up to date training on refrigeration and ware wash equipment and customer experience to enable to you give a first class service
Supporting the Technical Manager with documentation and communication.
Provide hands on technical training as required to relevant identified employees.
Carry out PAT testing and machine collaboration as required. Ensure all relevant documentation/sign off is completed.
Ensure a professional approach is maintained at all times. Remember you are the company representative.
Ensuring the workshop is managed effectively and is fit for purpose providing general workshop duties .
Experience required
Experience working as a service engineer - Catering / Refrigeration or White Goods
Strong IT skills
Good customer service skills
3 + years in the industry
If you are interested in this Technical Support Engineer - Warewashing & Refrigeration position, please send us a copy of your CV via the link below or email and one of our recruiters will give you a call for a confidential chat. Alternatively, please call us on 0121 366 9017 and we will be more than happy to go through the role in more detail.