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Job Description
With our Consumer at the heart, your key focus will be to:
Depending on your scope you will support across headquarters, manufacturing plants, sales and distribution. You are also responsible for overall monitoring and maintenance of the IT infrastructure to ensure availability to all users, including installing operating systems, applications software and hardware in accordance with IT standards, policies and procedures.
In this role, flexibility is key – you may be part and participate in out-of-hours on call presence and also cover to other sites on an ad-hoc basis either on site or remotely. This role has a high impact on the employees’ ability to work efficiently therefore also on the reputation, image and credibility of both IT and the company.
- Provide 1st and/or 2nd level technical support to all customers/users either by telephone or on-site, supporting PC based hardware, operating systems and applications
- Provide basic 2nd level diagnostics, before escalating to the 2nd or 3rd level technicians
- Identify incidents and resolve to prevent re-occurrence. Maintain the online knowledge base of frequent questions and the appropriate response for each
- Maintain the asset register for Bacardi IT systems
- Manage administration of starters/leavers/movers including equipment roll-out, replacement and data access
- Support any local business meetings and support VIP when required