Job Description
Third Bridge was founded on the belief that human insights drive intelligent investment decisions.
To make the right investment decisions, our clients require access to the most relevant experts and their insights – we enable this through private consultations and exclusive content drawn from expert interviews.
Our clients consist of some of the largest private equity funds, hedge funds, mutual funds and management consulting firms, who are serviced by a team of over 900 employees located across eight global offices.
Third Bridge operates in a global, multi-billion-dollar market with double-digit annual growth and has consistently received accolades for Great Places to Work and the top 100 fastest growing companies.
Job Description
The Technology, Data & Product function is led by our Chief Information Officer. We are investing heavily in product, data and technology capabilities, enabling us to deliver innovative products and solutions, and deep insight market intelligence to our clients.
Through harnessing the latest business technology services, we allow the business to work faster, more intelligently and we are uncovering more and more business opportunities as a result.
Responsibilities
As our Support Manager you will be the regional lead for our Technical Support & Success
Lead & motivate a high performing team
Day to day management of team including recruitment, management & development
Help to solve escalated issues from the team
Ensure the team adhere to agreed processes & follow best practices
Investigate key blockers for the team and work with the Head of Technology Success to resolve
Deliver while managing the expectations of your stakeholders
As we grow, working out priorities, asking users critical questions and managing expectations
Ensure key users are appropriately updated on changes or issues
Liaise, partner and build relationships with key users.
A commitment to continuous improvement & learning
Managing & delegating improvement projects / initiatives following the Delivery Framework
Adjust processes when necessary
Ensure proactive awareness of changes in any supported applications & ensure team members are aware
What we look for
Excellent communication skills in English
Strong work ethic
Analytical
Support experience is desirable
Proactive approach to coaching team members
Training team members
Dedicated to continuous improvement
Ability to translate non-technical to technical jargon & vice-versa
Ability to influence stakeholders and get buy-in
Familiarity with ITIL foundations and concepts
Qualifications
Additional Information
What can you expect
Private Medical Insurance
Study support
25 days annual leave plus UK bank holidays (increasing with tenure)
2 days’ off per year for community/corporate responsibility activity
The successful candidate must, by the start of the employment, have permission to work in the country they are applying.
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.