Job Description
Our Telesales Executive Hybrid OpportunityThe customer account manager is the person in charge of managing the company’s relationships with its customers. They are in charge of building long term relationships with a group of customers. They must hit the targets that are set. Daily they handle numerous incoming and outgoing calls, maximising sales opportunities while offering excellent customer service. They handle any issues as they arise, and must also make sure customers credit limits are adhered to, and money is paid as it falls due. They must also communicate with other departments effectively, and keep up to date with current training as required.The role will operate on a 40hrs per week basis between Monday and Friday, which following a successful training and induction period will be on a hybrid basis, working from home (Monday and Friday) and based onsite at our Letchworth sales offices (Tuesday, Wednesday, Thursday) with 1 in 4 Saturdays mornings as part of a rota pattern (working from home 0830-1230).The basic salary plus performance related bonuses for this role could be between £25,000 to £35,000, depending upon experience, plus the additional benefits listed below! What you will be doingHandle incoming and make effective outgoing callsGenerate and increase sales among customer baseDaily contact with key accounts to build relationshipsAchieve set monthly targetsAccount Management – Develop existing customer baseCredit Control dutiesUndertake and maintain training as requiredManage Customers social media requirements About YouSales skills – Close a sale, switch sell, upsellGreat Communication skillsOrganisational skillsAble to overcome objections effectivelyHighly motivated and driven to succeedStrategic approach to salesTo combine determination & resilience to achieve goalsTo exercise common sense and perseveranceAbility to develop specific plans to ensure growth both long and short termCan do attitude, a will to succeedFlexible worker – Both at home and in an office, as part of a team or individualExperience of CRM, such as Salesforce would be beneficial BenefitsPerformance related bonus31 days annual leave including bank holidays, increasing with serviceExclusive discounts at major retailers, restaurants, holidays and much moreGenerous staff discounts for you and your familyAward-winning training and development, with fantastic career prospectsWide range of wellbeing support for you and your family