Job Description
Job descriptionResponsibilities include, but are not limited to:Providing customers with an excellent enquiry service. Responding to enquiries received by the local housing teams where appropriate or ensure the enquiry is directed to the appropriate person or team in a timely way in line with service standards. Seeking advice and support from more senior officers where necessary.Treating customers with respect, demonstrating sensitivity for the customs, culture and beliefs of others. Dealing with tenants and the public on a regular basis for example interviewing tenants in relation to their housing requirements usually at a local housing office, in the tenants own home or community venue. Maintaining an up to date knowledge of housing legislation, policies and procedures to respond to enquiries and maintaining a working knowledge of other Council Services. Applying the Housing Services policies and procedures to work seeking advice and support from more senior officers where necessary. Accurately recording information on computer or paper records in a timely manner crosschecking data where required.Providing information such as simple statistics to staff and managers where required.Providing an efficient and accurate cash collection, daily collation and banking service at sites where cash is taken.Requirements:Qualification in housing or related social subject.Experience of dealing with the public in sensitive situations with an awareness of promoting equality and diversity.Ability to work on own initiative to meet deadlines and targets.Ability to maintain confidentiality in exchanging information with the public, colleagues and partners.Knowledge of the scope and functions of the housing service.Ability to explain complex information such as policies and procedures in a clear, understandable and concise manner.Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.Willingness to complete an enhanced DBS if you do not currently hold one.Working with Archer ResourcingWe have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.We also offer a £250 referral bonus should you know of anyone who may be interested.Must be eligible to work in the U.KApply Now