Job Description
<p><strong>Trainee Customer Relations Executive</strong></p> <p><strong>Colchester</strong></p> <p></p> <p>Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.</p> <p></p> <p>We are looking for an enthusiastic Trainee Customer Relations Executive to join our team and help us provide exceptional service to our customers. If you are keen to start a career within the insurance industry this could be the opportunity for you.</p> <p></p> <p>Reporting into the Customer Relations Manager this is a customer facing role with a primary focus on maintaining the high service levels upheld by the customer relations department.</p> <p></p> <p>You will be the first point of contact for customers to deal with and resolve their issues relating to legal expenses matters, including; employment cases, property and contract disputes – conducting often complex investigations with customers and solicitors, recording claim details, making a judgement, and seeing through to resolution.</p> <p></p> <p>The ideal candidate will have;</p> <p></p> <p>· Strong and robust customer service skills.</p> <p>· Good administration skills.</p> <p>· Strong written communication skills.</p> <p>· A keen eye for detail and the ability to think on your feet and put the customer at the heart of everything you do.</p> <p></p> <p>We'll give you all the training required and along with legal expenses you'll also be cross-trained in Home Emergency claims, so great opportunity to learn and develop your skills and knowledge within the insurance industry.</p> <p></p> <p>If you're a problem solver with a passion for customer service and a desire to work for a company that values its employees and customers, we want to hear from you! </p> <p></p> <p>Along with basic contractual benefits, such as 25 days holidays and pension, we offer a host of other benefits including free insurances (Private medical insurance, Dental insurance, Life Assurance, Income Protection and Travel), discounted gym membership, fruit delivered to the office twice a week, 24/7 virtual GP support and free parking.</p> <p></p> <p>For more information and to show your interest, submit your CV and we will be in touch.</p>