Job Description
Location: Office based, Chesterfield
Salary: circa £23,000 plus excellent benefits
Hours: Full time (Monday to Friday 8am - 4pm or 9am - 5pm)
Contract: Permanent
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Have you got previous administration experience, preferably in a customer service/training environment?
Are you passionate about delivering excellent customer service and going the extra mile to exceed customers’ expectations?
Do you excel in organisational abilities, capable of working under pressure, managing conflicting deadlines, and planning your workload effectively?
Can you work autonomously while also functioning effectively as a team player, helping when needed?
Have you got a working knowledge and understanding of SAP?
Can you demonstrate excellent IT skills, including proficiency in using Microsoft Office applications such as databases and spreadsheets?
We have an exciting opportunity for a Training Administrator to join our Organisation in our Chesterfield office. As a Training Administrator you’ll assist the smooth and efficient running of the Training Department by providing high calibre customer service, registration, and scheduling of exams, arranging venues, maintain training and assessment paperwork, weekly stats and MIS reports, invigilating exams and supporting the Team Leader. You will be working in a very demanding environment and will need to be able to organise their workload to be able to respond to changing priorities.
What you’ll be doing
- Provide day to day support for operations, technical, consultancy, sales, and tutors.
- Co-ordinate all aspects of examinations including registration, scheduling, and invigilation.
- Ensure all employees are kept well informed about all aspects of examination procedures.
- Ensure that rooms, furniture, and equipment required for all examinations are organised and in place.
- Work within a quality assurance framework, keep records, and develop systems to monitor the quality of the programme.
- Manage online registrations for training delegates via Learning Management System.
- Maintain all the necessary training and assessment paperwork for internal and external audit purposes.
- Maintain the highest level of confidentiality in handling delegate’s information.
- Perform periodic “Customer Service Checks”.
- “Meet and greet” training delegates on a regular basis to obtain feedback on courses.
- Arrange venues and facilities for events, obtaining costs and approval.
- Add delegate and course information to SAP in line with office processes.
- Attend road shows and exhibitions across the country as required.
- Generate bookings, track, and chase payments.
- Invigilating exams as required across various locations.
- Provide excellent customer service and communicate effectively with all delegates.
Join our team and contribute to Certsure's commitment to excellence!
To learn more about our Benefits we provide for our direct employees, click on the link.
If you think this is the job for you, then we’d be delighted to hear from you! - Please send your CV to vacancies@certsure.com