Job Description
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.
About the role
What you need to know:
This role will manage a team of Adjusters in the Aviation Team both technically and from a management perspective and support EMEA on a technical basis, where needed. The role will drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of the team.
Functional Responsibilities:
- Manage the allocation of claims within their team of adjusters, provide a technical referral point for team members and manage performance
- Execute strategic initiatives and ensure ‘Best Practice’ is maintained
- Drive performance through required criteria, tools, process and procedures
- Ensure claims are accurately assessed and proactively reserved within agreed service levels
- Embed use of balance scorecard/KPIs within team
- Responsibility for workforce / succession planning and identifying the skills needed to deliver the long-term objectives of the business
- Working with the International and Global Technical teams on various areas, including major loss, claims trend data, Learning and Development and talent management
- Represent AIG interests with key customer and take responsibility for developing and delivering the claims value proposition
- Accountable for claims contribution to the combined operation ratio in the context of Indemnity, ALAE and operational expense management
- Ensure a reputation of Claims excellence and service delivery in the marketplace
- Lead cross functional collaboration efforts across the business, including ensuring that claims actively support growth and efficiency priorities within the wider business
- Develop tools and strategies, in collaboration with HR, to attract and retain top industry talent and develop high performing teams.
What we’re looking for:
Leadership Skills:
- Proven people management and leadership skills.
- Drive a culture that promotes excellence, collaboration, diversity and inclusion
- Proven ability to manage a broad range of stakeholders.
- Highly collaborative approach across functions and geographies.
- Ability to manage and influence in a matrix structure and across a wide geography.
- Highly effective communicator (written, verbal, presentation, training)
- Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.
Technical Skills and Expertise:
- Proven ability and experience of building and managing high performing teams
- Experience of working in a highly regulated environment including ownership of internal control framework
- Track record or demonstrated potential ability to identify/attract and develop talent
- Demonstrates an excellent grasp of trends and developments of claims, ability to identify trends and loss causes
- Ability to work with actuaries, underwriters and other stakeholders on trends and loss identification
- Identifies opportunities to improve process and efficiency and ability to execute on transformation projects
- Established strong relationships with customers and intermediaries
- Demonstrated business acumen and skills
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A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area: