Job Description
Working hours: 35 hours per week, Monday to Friday Duration: Permanent Location: Gloucester (hybrid) Job ref: 202785 About the role Ecclesiastical Insurance , who are proudly part of the Benefact Group, are looking for an Underwriter to join our Gloucester based team. The role holder will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service. Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. Key responsibilities Develop, negotiate, and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy Plan, prioritise and manage individual own work to deliver agreed objectives and meet SLAs to deliver exceptional customer service. Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first-time approach in order to maintain successful Internal and External relationships. Act on individual audit results and agreed action plans within agreed deadlines to improve own performance Understand and operate within regulatory framework and identify and escalate any risks to the business. Identify complaints and act upon them in line with company policy. Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD) Knowledge, skills and experience Minimum of 5 GCSE’s including Maths and English at grade C or above or equivalent Qualified Cert CII or commitment to work towards within an agreed timescale Market, Industry and Company knowledge Strong verbal communication skills A proven ability to deliver exceptional customer service Appropriate IT skills What we offer A competitive salary - let's discuss it Group Personal Pension - up to 12% employer contribution Generous annual bonus scheme up to 2 4% 25 days annual leave plus bank holidays, and a holiday buy and sell scheme An array of health and wellbeing benefits, including private healthcare, income protection and life assurance Up to £300 annual personal grant to a charity of your choice Encouraged to take at least one volunteering day per year Employee Assistance Programme Full study support to gain professional qualifications About us Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know. Winner of the SoGlos Gloucestershire Business Awards ‘Large Business’ of the Year 2023