Job Description
Working hours:35 hours per week, Monday to Friday
Duration:Permanent
Location: Brighton (Hybrid 2 days per week)
Job ref: 202413
About the role
Ansvar, who are proudly part ofBenefact Group, are looking for a Underwriting Team Leaderto join our Brightonoffice on a hybrid basis of 2 days per week.
The role holder will provide high level decisions and advice to enable the delivery of UW strategy, quality and performance whilst managing the day-to-day activities and performance of the support team.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Key responsibilities
- Manage the team (circa 8 direct reports)to deliver on teamand individual objectives, ensuring sustainable profitable growth and retention of business in accordance with Underwriting strategy and in line with Ansvar Business Plan
- Contribute to the monitoring and reviewing of systems and processes and support the implementation of initiatives to improve team capability and performance.
- Plan, prioritise and manage individual and team workflow effectively to deliver outstanding service
- Set and monitor individual and team targets on an annual, weekly and daily basis to maximise team performance and meet objectives
- Manage team performance in line with Underwriting capability framework, supporting team members to identify and address development needs and ensuring appropriate stretch.
- Deal effectively with escalations within the team working with other underwriting teams where relevant
- Ensure that appropriate risk management frameworks are embedded within the team
- Identify and resolve all escalated customer complaints in line with regulatory/company guidelines
- Provide managerial support by acting flexibly across the areas of the business providing customer support
- Own caseload of underwriting work to undertaken, which may fluctuate with team requirements
Knowledge, skills and experience
- Minimum Dip CII qualified or working towards within an agreed timeframe
- Experience of managing a successful underwriting/customer service team within an Insurance/Financial services
- Confident and influential communicator with the ability to negotiate at all levels
- Experience of effective stakeholder management within a commercial environment
- Experience of analysing data and MI reporting
- Demonstrable market and industry knowledge
What we offer
- A competitive salary - let's discuss it
- Flexible working
- Competitive Group Personal Pension - up to 12% employer contribution
- Annual Bonus scheme up to 30%
- 28days annual leave plus bank holidays
- A holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then pleaselet us know.