Job Description
Join Our Fast Growing Team as a Veterinary Practice Administrator!
If you want to know about the requirements for this role, read on for all the relevant information.
Are you passionate about animal welfare and dedicated to ensuring the smooth operation of a veterinary practice? If so, we have the perfect opportunity for you! Our esteemed veterinary practice is seeking a skilled and motivated Practice Administrator to oversee the administrative functions of our clinic.
Position: Veterinary Practice Administrator
Location: Higham Ferrers, Rushden, Northants
Contract: Permanent
Hours: 40hrs/week
About Us:
At Higham Vets, we are committed to providing exceptional care to pets and their owners. Our team of 18 veterinarians and support staff are dedicated to promoting the health and well-being of animals through comprehensive veterinary services.
This Role:
You will report to the MD working closely with him to develop our core strength in Customer Service and rolling it out across our existing and future clinics. We have significant funding allowing us to:
- Create an inpatients reception - starting Jul24
- Build a new hospital - starting 2026
- Buy 2 existing clinics - Oct2024
Your Responsibilities Include:
Customer Service Tasks - 50% of your time
- Manage the day-to-day operations of the veterinary practice, including welcoming clients by phone, email, social media and in person
- Liaise with vets and nurses to provide accurate advice to clients
- Set and maintain customer service standards across the team
- Handle premises issues
- Train and manage junior receptionists
Practice Administration Management - 40% of your time
- Handle administrative tasks such as maintaining patient records, sending booster reminders and ordering stock.
- Implement and maintain office policies and procedures to ensure compliance with regulatory standards and best practices.
- Support staff training and development initiatives to promote a positive work environment and enhance team performance.
- Manage our phone system to improve client experiences and practice efficiency
- Create monthly management reports gathering data from multiple sources including our Practice Management System
- Manage basic finances including recording bills and managing debtors
- Facilities management - building maintenance, decoration and keeping a tidy office
- Statutory duties including being the health & safety officer, data officer and fire officer
Projects - 10%
This is where we see the future of this role as you reduce Customer Service Tasks to 10% and Projects to 50% as the business grows and you are ready for more responsibility. Such projects may include:
- P&L responsibility for a site/sites
- Creating and maintaining hospital protocols and standards
- Creating and implementing customer delight training programs at existing and acquired clinics
- Implementing new products such as payment plans
- Designing and maintaining a new website
Are We Describing You?
- Previous experience in a veterinary practice is highly desirable or a at least 18 months experience in a similar administrative role.
- Strong organisational and multitasking skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with a customer service-oriented approach.
- Proficiency in computer software applications, including veterinary practice management software and Microsoft Office suite.
- Knowledge of veterinary terminology and procedures is a plus.
- A passion for animal welfare and a commitment to providing high-quality care to pets and their owners.
- Are you 100% fluent in written and spoken English, with strong spelling and grammar?
- Do you possess a high degree of attention to detail?
- Are you self-sufficient, persistent, team player, whos happy to muck in with whatever is going on / needed at the time?
- Can you handle the documentation of processes and policies and coordinate projects such as launch of a new service or department?
- Do you exude positivity, energy and passion while being approachable, a good listener and a clear communicator?
What Do We Offer?
- +£30k salary commensurate with experience.
- Relocation assistance provided
- Comprehensive benefits package, including bonus scheme, pension, childcare allowance, cost price vet care.
- Opportunities for professional development and advancement within the organisation.
- A supportive and collaborative work environment with a team dedicated to making a difference in the lives of animals.
- Regular team day outings (Spa, Horse Racing, Karting, Casino…)
If you are a motivated individual with a passion for animal care and a knack for administrative excellence, we want to hear from you! Join us in our mission to provide exceptional veterinary care and make a positive impact in our community. Apply now to become a valued member of our team!
To apply, please email your CV with a cover letter outlining your qualifications and why you are the ideal candidate for this position. We look forward to reviewing your application!
Contact: joinus@highamvets.com