Job Description
Job Title: Energy Expert (Part Time) Location: Hours: Monday – Saturday, Shift rotation basis We are looking for people to join us in our Hartlepool Retail Hub, where you will interact with customers through face to face, telephony, and live chat. Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in either our 4-week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6-month training programme that can be completed within your part time hours. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Our Energy Hubs are located on the high streets, to service customers in the community. Using our in-house CRM system, your can-do attitude will shine as you tackle customer inquiries head-on, whether it’s about bills, complaints, technical meter stuff, or booking engineer meter installations. Share energy efficiency tips and tricks with our valued customers. Sales and Service Goals: Work toward targets like a champ. Community Champion: Collaborate with local charities and organisations, making a difference while promoting our charitable foundation, ‘Utilita Giving.’ Whether it’s face-to-face interactions, live chat, or phone support, you’ll be able to seamlessly switch between channels. Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. Career progression – we want our staff to build up and grow their careers with us. T o help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards. We give our staff access to 25 days annual leave plus bank holidays. Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis! Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Pension – we contribute 4% of your salary when you contribute 5%. We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before. Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value. Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.