Job Description
REQUIRED EXPERIENCE: • A minimum of 5 years troubleshooting in IT retail or tech support roles, with a preference for Microsoft technologies expertise. • Proficiency in technical writing and a good understanding of Microsoft 365 Office applications. • Experience in diagnosing VoIP call quality problems and expertise in network infrastructures such as Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP. • Proficient in managing Windows Server, Active Directory, and Session Border Controllers on-premises. • Knowledgeable in Hybrid Teams configurations and Direct Routing. • Well-acquainted with Microsoft 365 technologies, especially Skype for Business and Microsoft Teams. • Familiarity with Teams voice calling plans and subscription models. • Experienced in deploying, managing, or supporting Enterprise Unified Communications solutions. • Ability to analyze network data using tools like Wireshark or Fiddler for VoIP issue troubleshooting. • Skilled in communicating technical issues effectively to both technical and non-technical stakeholders. • Excellent organizational, time management, communication, and documentation abilities. DESIRABLE CERTIFICATIONS: • Microsoft 365 Certified: Teams Administrator Associate. • Microsoft Certified: Teams Support Engineer Specialty • Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate