Job Description
Bringing smiles is what we do at TTEC… for you and the customer. As a Volkswagen Passenger Cars / Audi - Live Tour Product Host with TTEC in West London, United Kingdom, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingDo you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.Looking for an opportunity to share your passion for helping people find the right product – in this case, their next car (a Volkswagen Passenger Car / Audi of course!)? Bring your natural ability to connect with people, share your enthusiasm for the product with them and facilitate their next interaction with the company. In addition to supporting leadership and the team, you'll host live personal virtual tours in a truly innovative Virtual Showroom to help get customers excited about the car, answer their questions and then book a test drive at their local retailer of choice. You'll combine your interest in virtually marketing cool products with the opportunity to work one to one with a customer to help them find the car that impacts their day-to-day lives.In this role, you’ll report to the Team Lead and work with a team of virtual showroom hosts. Together, you’ll impact the customer experience by delivering a quality live Tour through service experience. Ready to learn about being “the face” of VWG brands to customers while providing an engaging experience? Keep reading. During a Typical Day, You’ll Bring your passion to deliver and produce ‘The Live Tour experience’ in order to ensure achievement of company and client quality goals while addressing employee related issues Undertake training on new or revised information relating to services, products or processes of the project Motivate and develop your peers along with the Live Tour Team Lead with your open, honest manner, high level of integrity, and judgement as you work with the customer to establish their needs and help the move on with their decision process. Strong ability to communicate and connect with the customer Ensure vehicles on Site are clean, connected and charging (accessories fitted as well) Make sure daily reporting send to the Live Tour Team Lead Prepare vehicles for filmingContent creation involving script writing, filming and editing of short and long video footage to be showcase within the live tour as well as websites and marketing campaigns What You Bring to the Role Engaging, personable, rapport builder Strong negotiation, persuasion and influencing skills Dynamic and responsive Attention to detail, including depth of knowledge Good knowledge of Microsoft Office – specifically Excel What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds Relocation assistance availableAnd yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like private medical from day one, holiday entitlement and be clear on statutory holidays as well, paid sick entitlementVisit for more information.A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.