Job Description
Job Description:
Mars Pet Nutrition Is embarking on a massive Digital Transformation journey in support of our recently unveiled 5+5 strategy. Through this renewed focus, we will create a Better World for Pets by step changing what we do, and how we do
It. A major part of this ambition Is Digital Growth, which encapsulates strategic capabilities that deliver our strategies and delivering the products and programs that transform our relationship with pet parents, optimize our Physical Retail and eCommerce business, Next Gen Media and Marketing investments, Revenue Growth Management, Route to market/ Distributor Operations and activate a growth flywheel rooted in our key business drivers.
As the VP, Digital Growth, you will have accountability for the full lifecycle [exploration, development, deployment, sustainment, and retirement] of Pet Nutrition's digital capabilities across our Demand functions. You will collaborate heavily with other members of the PN Digital Technologies Leadership team, across Petcare (RC and MVH) and with Corporate / MGS domain leaders. Key stakeholders include the Pet Nutrition Leadership team, and the operating entities
(OEs) of which PN is comprised.
Your responsibilities start with providing a robust, fit-for-purpose, and strategic portfolio of solutions that deliver the Pet Nutrition business. To do that, you will exercise outstanding people leadership skills to support and develop a team of
functional senior leaders. You, together with your team, will serve the needs of the business today and tomorrow by ensuring effective service delivery in parallel with delivering major transformational investments. You will provide thought
leadership to shape the business of the future, bringing to Pet Nutrition key external perspectives on emerging technologies and industry best practice. You will role model our belief that The World We Want Tomorrow Starts With
How We Do Business Today by incorporating Sustainability into all strategic initiatives. You will protect our ability to operate by ensuring inherently complex systems are resilient and secure. Above all else, you will live the 5 Principles:
Quality, Responsibility, Mutuality, Efficiency, and Freedom
What are we looking for?
- Bachelor’s degree or Equivalent (IT/DT Degree preferred)
15+ years of business experience, ideally in business management, digital technologies management or marketing Experience working at senior levels in a large complex organization
Exceptional communication and interpersonal skills, exceptional influencing skills and ability to collaborate effectively with diverse stakeholders
Demonstrated success in overseeing diverse digital projects, and initiatives, preferably in a leadership capacity.
Superior stakeholder management skills, adept at influencing within large, complex organisations, demonstrated problem solving
Extensive experience managing a portfolio of programs and projects with detailed understanding of change management strategies, techniques and programs.
Experience building strong relationships across silos and leading cross-functional teams to deliver tangible results
Organized, analytics, and able to manage multiple work streams in a fast-paced, high-energy environment
What will be your key responsibilities?
Strategic Leadership
- Lead the charge on creating and evolving the Digitalization Strategy for Pet Nutrition in service of the Petcare OGSM and PN's 5+5 strategy.
- Work with PNLT stakeholders and their teams to embed Digital Thinking to core functional teams and processes.
- Bring the outside in through focused external exposure and engagement.
- Serve as positive agent provocateur to challenge existing ways of working and capabilities in favor of emerging technologies.
- Lead a user-centric organization that focuses on the customer experience at all levels within the business and key partners.
- Proactively work across divisional boundaries in Petcare to unlock opportunities with Royal Canin, Mars Veterinary Health, and SDx.
Ensure Effective Service Delivery for Digital Growth Products & Solutions
- Establish service baselines for in scope digital products and services. Drive a continuous improvement approach to ensure delivery in line with industry best practice and standards.
- Segment capabilities into prioritized categories to enable specific focus on must-win areas.
- Establish a clearly articulated digital model for Digital Growth that accounts for interdependencies with Mars, Inc, MGS, Petcare, and other Segments where appropriate.
- Step change the level of cost transparency into all Growth capabilities for Pet Nutrition. Use this transparency to drive strategic portfolio design based upon a best in class / best in cost matrix.
- Step change level of partnership between the "Across the OE's" organization and the Operating Entity levels, with a specific focus on the NA and EU must-win markets.
Drive Accelerated Digital Transformation
- Sponsor and steer the following Transformational Programs:
- Marketing Mix Modelling
- Retailer Business solutions
- Flywheel
- Voice of the consumer
- Always-On
- DTC Shop-in-Shop program (China)
- Integrated SRM (Grocery, SPT, Distributors, eSRM)
- eRTM/ DMS
- Perfect Store
- Portfolio optimization
- TPM Replacement program
- Support Product line leads with business cases development including providing recommendations on Design/Scale markets and rollout maps based on product/program scope, markets' maturity and priorities
- Recommend products' rollout timing, and drive decisions on continuation / sunset of products
- Work in close cooperation with Petcare on mutualized products, incl. Audience segmentation & management (incl. CDP); Search Engine Optimization; Consumer engagement (incl. CRM); Consumer identity & SSO; Content production at scale; Content management (incl. DAM); Content publishing (inc. CMS); In-flight campaign & journey optimization)
- Drive BAU (Run / Grow) strategic investment portfolio to ensure the continued evolution of fit-for-purpose solutions across the scope of Digital Core.
- Sponsor and drive the Radical Simplification agenda by leveraging critical capabilities , e.g. Process Mining, Robotic Process Automation, Generative AI, etc.
- Serve as a Strategic Thought Partner to shape the Digital Growth of the future within Pet Nutrition
Productize Key Digital Capabilities
- In global leadership capacity, drive the establishment and execution of named "hero" products across the scope of Digital Growth.
- Over time, identify value-added opportunities for increased productization.
- Identify increased opportunities for mutualized Petcare products for further optimized solutions of Total Cost of Ownership (TCO): efficiency and simplification
What can you expect from Mars?
- Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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