Vp Emea Cash Equities Client Relationship Manager Crm Job In London

VP, EMEA Cash Equities – Client Relationship Manager (CRM) - 0000050471 RBC Europe Limited
  • London, England, United Kingdom
  • via Talent.com (O)
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Job Description

Job Description What is the opportunity?An exciting opportunity to join our European Equity Sales business based here in London. You will be reporting to our UK Head of Cash Equity Sales and our Head of Continental Clients in this Europe focused role helping to manage and monetise global research and sales services. You will be responsible for the centralised client relationships and contract management of 200 +client relationships (external facing role). The role has oversight and management of client contract, pricing, revenue, metrics, monitoring and review and processes related to client management. Responsibilities also include managing and monitoring RBC’s performance with European clients (market share, profitability, votes, trends) and working with GE management to ensure we have a robust client strategy and plan with maximize focus and revenue potential. You will be keeping informed of industry trends and regulatory changes (g payment channels) and representing RBC appropriately at industry conferences. Though Europe focused, this role will require the candidate to be comfortable with coordination of efforts with our global internal partners – strong communication, presentation and stakeholder management skills are key to this.What will you do?Work with GE management and teams to identify gaps, opportunities and growth areas in the cash equites business utilising internal and external data (e.g. Maclagan, Coalition)Soliciting feedback and fostering relationships with industry partners to garner more candid, actionable feedback to strength existing and new relationships to the bankCentrally managing the process of negotiating and finalizing research pricing packages whilst looking to evolve our internal pricing structure to match the requirements of our clientsEnsuring that our daily, weekly, monthly (etc.) reporting ties back across of sales, trading and research and the numbers are reconciled appropriately and in a timely mannerWorking closely with internal functional partners such as legal, finance, product control, ops, CSA, CRM and tech teams to create process efficiencies where required and being the liaison point for resolution of operational and business challengeWorking closely with legal, finance and CSA teams specifically on the finalisation of research legal agreements and realisation of research revenuesDirect process to analyse the client broker vote metrics and client voting review analysis (including sector scorecard process with research BM) to identify areas of vote improvementWorking closely with technology and client intelligence teams to evolve and automate internal metrics relating to revenues (in tandem with finance and BM), automating internal metrics relating to revenues, resource, wallets and client interactionsWorking closely with Ops to synergize the EMEA process with global operations processes (e.g. DFR allocations and entry) to make sure they make sense for our businessWorking closely with the client billing team to make sure that interactions and submission data are reflected correctly to produce invoicing that is correct and where issues come up that they are resolved promptly, and strategic fixes are put in to avoid them in the future. Understanding commission sharing agreements is key to this processUndertaking analysis to better understand research profitability and client efficiency.Monitoring and managing research revenues from management of unbundled research payments through to analysis of internally unbundled research commissionsManage internal account review process at a frequent cadence with the business, formulating client specific strategies and action plansAdminister the EU focus list, working closely with EMEA management teams, SRM, and research to determine client tiering changesAdvise on CRM best practice for sales and research and work with client interactions teams, and client intelligence teams to implement a gold standard for data entryMentoring and management of any junior members of the team, educating and training them on all aspects related to the GE businessUnderstand regulatory implications for clients and RBC and action with the appropriate teamRepresent RBC in an appropriate manner at all timesWork according to RBC values, leading by example and driving the business forwardWork closely with the e-commerce team to understand client needs and drive changeReview and comply with Firm Policies applicable to your business activitiesEscalate operational risk loss events, control deficiencies and risks that you identify to your line manager and the relevant risk and control functions promptlyWhat do you need to succeed?Experience of European Equity markets and products through employment at major sell side institutionStrong understanding of capital markets and the relationship between buy and sell side institutionsGood understanding of the implications of MIFID II on Equity Markets, including but not limited to research pricing, unbundling, and research consumption restrictionsEducated to degree level or relevant experienceExcellent Communication SkillsCertified personHigh level of experience with client needs and objectives in order to provide innovative and effective solutions.What is in it for you?We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensationLeaders who support your development through coaching and managing opportunitiesOpportunities to work with the best in the fieldAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesJob SkillsAdditional Job DetailsAddress:100 BISHOPSGATE:LONDONCity:LondonCountry:United KingdomWork hours/week:35Employment Type:Full timePlatform:Capital MarketsJob Type:RegularPay Type:SalariedPosted Date:2024-06-06Application Deadline:2024-06-20Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.​​​​​​​We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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