Job Description
10515JB£45k – 55k per year + bonus + excellent benefitsWeb Application Support Engineer – RemoteOur client, a leading organisation in the global insurance space has an exciting opportunity to join their team on a permanent basis, working closely alongside fellow engineers in the UK and overseas. Web App Support Engineer, you will be responsible for global administration and support of distributed computing systems including Cloud and on Premises. You will work closely with our global teams to support Web Hosting infrastructures (both physical and virtual).Role responsibilities: Primary role is to ensure the global stability, integrity, and efficient operation of the systems and infrastructure that support core organizational functions. To monitor systems and ensure availability that corresponds to published SLAsSolid working knowledge of job role demonstrating application of technical skills and interpersonal competenciesProvides direct global technical leadership and support for all requirements in planning, coordination, scripting, and implementation of releases, upgrades, or changes to our distributed computing environment. This includes managing several small and medium scale projects and/or tasks of various complexities across the enterprise.Some after-hours work will be requiredPosition will require participation in an after-hours, on-call rotation to assist with incident handling and troubleshooting Web Hosting infrastructure issuesThis position has the potential to have a sliding shift start/stop times to ensure we have global coverage 24/7. Skills required: Bachelor’s degree in Computer Science, Computer Engineering, or related fieldExperience with Microsoft Azure Cloud and related technologiesExperience with F5 LTM or Avi load balancersSome knowledge of Siteminder and security products helpfulSome knowledge of Linux and ApacheExperience using ServiceNow ITIL managed processesInstalling and supporting Microsoft IIS Webservers.Installing and supporting WebSphere Application ServerTroubleshooting Web Environments. This includes a good understanding and hands on use of tools such as Fiddler, Wireshark, Dynatrace etc.Managing IaaS and PaaS in Microsoft AzureSolid working knowledge of load balances such as Avi, F5 LTM, Netscaler. Must understand the concepts of load balancing regardless of platform.Experience with PowerShell and / or PythonIn-depth knowledge of server technologies employed hardware, O/S, and related tools and applications.Advanced technical diagnostic and research skills.Ability to identify and escalate issues to management when appropriate to meet SLA Requirements.Good foundational knowledge of networking components and services such as TCP/IP protocols, DHCP and DNS technologies.Requires ability to correctly access risks of various alternatives and take appropriate actions to restore services in the event of system outages.Ability to explain the technical implications of various alternative solutions to management Web Application Support Engineer – RemoteDue to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation