Job Description
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global leader.
Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. Combined with our expertise in performance creative and media, we can then offer our clients content-driven, contextual and compelling customer experiences that drive business growth.
In 2016, the agency joined the Dentsu, one of the world’s biggest media companies to form the Customer Experience Management (CXM) Line of Business.
Job Description:
The Role
Over the past three years we have been growing our CMS and content platform capability. This covers strategy, technical design, development and ongoing management. As we have done this we have also connected with our European consulting and delivery practices. Within this structure we are looking for someone to join the team who can lead our clients in running their digital platforms. You will be joining a group who passionately create premium customer and business user experiences. We want people who can help build relationships with clients, shape solutions, drive quality and enjoy life a Merkle.
As a Web Operations Lead you will be the day to day lead for one of our largest clients. You will play a key role in supporting a large service team including content managers, developers, analytics, site optimisation and test teams. You will consult with clients on more complex briefs to ensure they are clear and make best use of the tools and platforms to deliver high quality customer experiences. You will act as one of the main interfaces between our domain experts and executions teams and business and marketing stakeholders.
You will have experience in web content management and be a strong communicator. We will empower you to make decisions and will ideally take pleasure from guiding clients and shaping the world around you. The role does require an attention to detail and being able to identify areas for quality improvement. This improvement would cover end customer experiences as using data available to find where we can achieve greater efficiencies in processes, ways of working or through automation.
Life as a Service Delivery Lead at Merkle
- Work across a diverse range of projects, clients and industries
- Deliver across the full Customer Experience lifecycle, from strategy to implementation
- Regularly work with people and clients from across Europe and also globally
- Grow your experience on industry leading digital marketing technology
- Participate in multi-stream projects with dynamic teams
- Help us shape how we improve the way we do things as a team and individuals
Whether it’s the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too
- Career development through Merkle University and other tools; with access to courses, textbooks and mentorship
- Private Medical Insurance, Company Pension, life insurance and other corporate benefits
- A selection of other benefits including ability to buy additional holiday, season ticket loan and 2 volunteer days
Diversity, Equity & Inclusion
At Merkle, a dentsu company, we believe that creating diverse and balanced teams is not just a moral imperative, it is a business imperative. To help our clients reach millions of different people every day, we need our people to reflect the society that we represent.
We aim to create an inclusive culture where all talent thrives, and we champion meaningful progress in diversity, equity and inclusion (DEI) for our people, clients and partners.
DEI is firmly embedded into our shared values - the 8 Ways to Never Before - and our Leadership Framework, which applies to all of our people. And our Global DEI Principles reflect our pledge to be an organisation that promotes wellbeing and inclusivity for everyone - regardless of ethnicity, race, sexual orientation, gender (incl. gender identity and gender expression), age, neurodiversity or physical ability.
We are proud of what makes us different and encourage applicants from all different backgrounds to apply to join us. We are always happy to discuss all flexible and agile approached to working and should you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
Qualifications:
Key attributes and experience
- Excellent communicator, internally and with clients
- Experience with Jira and or Workfront
- Working within an ongoing client support, development or operations function
- A good understanding of the web development and content configuration lifecycles
- Experience with design teams and high level understanding of user experience principles
- A high level understanding of content production, search engine optimisation, site measurement tools, testing and optimisation tools, and campaign marketing
At the point of application, the candidate must have the legal right to work in the UK as we are unable to sponsor visas as this time.
Merkle does not discriminate againstjobapplicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.
As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.
Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.