Job Description
Bilingual - Welsh & English-Speaking Customer Service Advisor Location: Remote working Salary: 10.30 per hour Contract: Full time, Permanent Hours: Mon - Fri 9am-8pm AND Sat 9am-12pm (rotational shifts between these hours, 37.5hours weekly) Be part of something special! When you join us, you'll become part of a well-established company that looks after its employees just as well as its clients and customers. HGS is a leader in providing cutting edge customer experience and helping our clients to become more competitive. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology. HGS operates on a global presence with 44,000 employees in 7 worldwide locations. Be supportive. Be personal. Customer Service Advisor - The role: As a Welsh speaking Customer Service Advisor you'll be the very first point of contact for our customers. You'll need lots of patience, but with your unflappable nature and personal approach, you'll calmly reassure them that you're there to help. The satisfaction you get from solving customer enquiries is one of the main reasons our advisors love coming to work every day. You're surrounded by brilliant colleagues who love what they do and encourage and support each other. The atmosphere in the contact centres is lively and fun - there's always something going on to entertain you or get involved in, and with our training and support, there are lots of opportunities to build and grow a long term career. In order to be successful within this role you'll need to have: Must be Fluent in speaking Welsh Excellent listening skills and natural empathy Top-notch troubleshooting and problem-solving skills A genuine passion for customer service A professional telephone manner Strong communication skills, with a natural flair for conversation Resilience, understanding and patience Effective time management An openness to feedback and confidence working with others As a permanent employee, you can look forward to the following: Working hours are 37.5 hours per week. 20 days paid annual leave plus public holidays (increasing incrementally to 30 days based on tenure) A contributory pension scheme. Discounts with hundreds of major retailers and restaurants across the UK, plus free mobile phone insurance! We also have free parking. Childcare vouchers We're committed to helping you develop a long and rewarding career with us. To ensure you have all the skills you need to succeed, we'll provide you with excellent training and plenty of support throughout your time at HGS. At HGS, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our clients, customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. Additional Information: Due to the nature of this position, we are required to complete a DBS checks for successful candidates. No agencies please.