Job Description
Tudor Employment Agency are currently recruiting for a Working Supervisor for our prestigious client based in Cannock.
Overview of Role:
As a Working Supervisor, you will be responsible for overseeing the start of shift check in and coordination of 80-150 agency personnel. You will work closely with the Account Manager, Onsite Manager and our client to ensure their needs are met and exceeded at all times. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work well under pressure. You should also be comfortable working in a fast-paced environment and must have experience using MS Excel & Outlook.
Duties will include:
Check in agency staff at the start of each shift.Assign agency staff to appropriate sections based on client requirements.Onboard and support new starters, ensuring they are integrated smoothly into the team.Check in and coordinate Pre-Employment AssessmentsContact staff daily regarding bookings, availability, and attendance.Assist with performance management and measuring KPIsCommunicate with workers via telephone, text, and email to ensure smooth operations.Liaise with the client POC via telephone, face to face, two way radioBook transport with our transport provider for staff as needed.Add candidate information to databases and spreadsheets.Collate timesheets and generate reports using Excel.Issue and accurately record PPE for staff.Liaise with the client regarding staffing needs, training, accidents, and other issues.Support client needs by adjusting staff levels, cancelling shifts, and managing extras.Collect and drop off stock to the site as required (transport essential).Work within the operation, performing tasks such as parcel sorting and warehouse functions.Deputise for the Onsite Manager during holidays or sickness, ensuring continuity of operations.By efficiently managing these responsibilities, you will play a crucial role in maintaining operational efficiency and ensuring client satisfaction.Hours of Work: 45hrs per week (example of shift pattern 5pm-2am / 6pm-3am)
Expectations:
A minimum 95% attendance100% Time-keepingFlexibility to perform any functions required to provide the service to our client – this is a fully flexible roleAct as the single POC as and when required (holiday cover)Timely response to all email correspondence / communicationsConfidentiality at all times – any breaches will be subject to our disciplinary processAdherence with ALL Tudor Policies
