Job Description
At LBG, we have a very clear purpose; to help Britain prosper and to become the best Financial Services provider for our customers.
Do you have the skills to fill this role Read the complete details below, and make your application today.
About the Role! Why should you keep reading and consider applying?
Firstly, leave aside any thoughts about the technical skills and industry experience that may be required for this role! Instead, think about joining a super hard-working team within an equal opportunity, growing business that deeply values diversity and where your personal and professional development is not only strongly encouraged, but prioritised. If this sounds like the right culture for you, then read on!
As a Performance & Insight Manager, you play a lead supporting role with the Scottish Widows Workplace Pensions Distribution teams to deliver for our customers and colleagues.
What does it mean to be part of Lloyds Banking Group and this team?Through our brands, our Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses and play a key role in helping to build a growing UK economy.
Our team sits at the heart of the Workplace Pensions Platform in Pensions, Stockbroking & Distribution (PS&D) which is part of Insurance, Pension and Investments (IP&I) at Lloyds Banking Group.
The Workplace Pensions Platform offers the opportunity to collaborate with a diverse range of teams and colleagues; from our engineering labs designing the digital experiences for our pension scheme members to our front-line sales teams working with advisers, employers and trustees to win new business and retain existing clients. This is a growing business receiving significant investment from the Group to support its bold and exciting growth plans!
So, if you have a passion for data led decision making and crafting deep insights in a growing business that prioritises your development, then you're the sort of professional we're looking for.
What you'll be doing!The team has 3 core responsibilities:
Fast and accurately delivering weekly reporting that provides the senior leadership team with visibility on the performance of the business.
Preparing specific pieces of insight that drive strategic decision making.
Leading and supporting one-off projects that transform processes or customer insight.
This role is a 12 month fixed term contract opportunity.
You'll be working with the following data:Primarily with Workplace Pensions data from our Microsoft Dynamics (MSD) customer-relationship-management system and analyse this within Microsoft Power BI or Excel.
Supplementing the data from MSD with other internal sources of data (e.g. Commercial Bank) and also external sources (e.g. from the Pensions Regulator (tPR to provide practical insight.
Understand and provide insight on the sales pipeline for new pension schemes including, how long it is taking for enquiries to move through the sales funnel, what are the win/loss conversion rates, what are the reasons we're successful and reasons we're losing.
Analyse how we're performing with growing our business from our existing pension schemes, including which schemes are increasing their pension contributions, which schemes are attracting pension transfers from other providers and which schemes are growing their membership.
Build insight on any parts of our existing book of schemes that are at risk of moving to another pension provider and provide practical information on the reasons for these risks.
Supporting setting the 4-year budgets for the new schemes and non-advised transfers by understanding market share forecasts, macro economic conditions and pension industry trends.
Working on the forecasting against the in year budget, to track and report progress.
Regularly support the checking of progress of business commercial performance and panel/colleague performance (eg PVNBP, pipeline, persistency, activity metrics), identifying performance improvement opportunities.
Support specific time-bound projects working with other areas of the Workplace Pensions platform to deliver platform-wide solutions.
Support the delivery of small scale data and analysis related projects or well-defined tasks on larger projects to improve insight provided to the business.
Using intellectual curiosity to interpret data trends and efficiently produce high quality insight that can drive action and decision making.
Address and resolve challenges with high energy and at pace.
Collaborating with others to contribute to the performance of the business area
Articulate compelling arguments to gain support of others to motivate change based on insight.
Piece together complex, sometimes contradictory information to build a coherent narrative.
Support the development and delivery of recommendations and proposals that convey a clear understanding of the subject matter and are appropriately tailored for different audiences.
Numerate problem-solving to model and analyse the commercial consequences of past, present and future business activities.
Develop and maintain positive relationships with colleagues across the Workplace Pensions Platform at all levels of seniority.
Some experience using the Microsoft data suite including Excel and Power BI, or similar data manipulation and visualisation tools (2 years minimum).
Illustrate insight with PowerBI visuals supported by DAX formulae or similar data visualisation and logic based programming.
Experience with Microsoft Office applications e.g. PowerPoint
We hold monthly team sessions in Edinburgh (over 2 days). You can be based anywhere in the UK to apply for the role, as long as you can travel to Edinburgh for the team sessions.
What you'll get in returnWe'll give you a broad remuneration package which includes:
A generous salary (dependent upon location)
A performance share award
A generous pension contribution
30 days holiday plus bank holidays
A flexible cash pot (4% of base salary) you can adjust to suit your lifestyle
Private health cover
Access to share schemes subject to invitation date
In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.
We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform in their role.
If you have the skills we're seeking and you're looking for your next step, we'd love to hear from you
Together we make it possible