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Job Description
Experienced Workshop Controller, Reigate area
Our client is a busy dealership and they are looking to recruit an experienced Workshop Controller to join their busy site near Reigate.
Role – Workshop Controller
Salary – basic £35,000 to £38,000
Hours of work:
08.00 to 18.00 – Monday to Friday
06.00 to 12.00 – Saturday (1 in 3)
Location – RH1
MAIN PURPOSE OF THE JOB:
- To effectively co-ordinate the activities of the service operation.
- To directly liaise, negotiate and implement policy in conjunction with the manufacturer.
- To manage and lead the service department, in a way which supports the business objectives of the dealership and compliments the manufacturer’s policies.
- To deliver a quality of service which meets or exceeds customers’ expectations.
- To ensure that the department has the equipment and facilities required to maximise productivity and conform to relevant legislation in order to maintain constant productivity levels and a legal environment.
- To ensure the department plays a full and active role in the manufacturer 24hr recovery and warranty policies in order to ensure customers are supported within the manufacturer’s charter.
- To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
- Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
- To ensure all work is issued in the most efficient manner.
- To oversee issuing and progressing of Sales Department preparation work.
- Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
- A comprehensive and thorough understanding of Health and Safety Legislation.
You must have experience with the following:
- Controlling workflow in the workshop.
- Confident and able to produce estimates.
- Obtain authority for retail work.
- Process job cards so they can be sent for invoicing.
- Sign off service sheets.
- Assist with technical issues in the Workshop.
- Flexibility with working hours (needs of the business).
Please apply to this Workshop Controller position in Redhill with an up to date CV.
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