Job Description
Yardi Application Support Analyst
London/Hybrid
£50,000-£60,000
Company Overview
Join a leading global real estate business that manages a diversified portfolio of properties across commercial, residential, and retail sectors. Our client is a prominent player in the industry, known for their commitment to innovation, sustainability, and providing top-notch services to their tenants and investors. We, at Cobalt, are supporting their search for a talented Yardi Applications Support Analyst to join their dynamic team and ensure the smooth operation of their Yardi system
Role Responsibilities
Handle standard and change requests made by the 150 Yardi users on the current platform, both internal and external, UK & Europe.
Ensure all changes made are documented and approved in line with business and audit process using ServiceNow
Investigating incidents raised by the same users, also on ServiceNow, suggesting and testing workarounds and solutions.
Raising tickets to Yardi's support team and dealing with their responses.
Propose, test, and implement new ways in which the business can utilise Voyager's capabilities to improve processes and controls
Take ownership of user management, including on- and off-boarding, permissions review, and training materials
Role Requirements
Knowledge of accounting processes - property accounting, budgeting, forecasting, consolidations, reporting
Have experience using Yardi Voyager either as a super user or as an administrator
Ability to adapt to new challenges in a dynamic and fast paced environment
Effective written and verbal communication skills
Highly motivated and intelligent with the ability to work independently and in a team
Detail-oriented with strong analytical and quantitative skills
Proven track record of service delivery, client/customer focus and relationship management